Collection Specialist

Avera Health; United States; On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

PTO from day 1

Up to 5% retirement matching

Career development through hands-on培训

Job summary

Avera Payment Center in the United States is seeking a debt-collection professional to counsel patients on payment decisions and manage delinquent accounts. The role involves outbound calls and using collection software to update records, with a focus on compliant, professional communication.

The ideal candidate has 1–3 years in collections or customer contact in a call center, and will work Monday through Friday from 8:00am to 4:30pm with an 80-hour biweekly schedule. No nights or weekends.

Qualifications

• 1-3 years Experience in collections
• 1-3 years of customer contact experience or call center environment experience

Responsibilities

• Understand and apply the laws and regulations governing the debt collection industry.
• Execute professional debt collection techniques to collect patient accounts.
• Accurately read, notate, and update collection accounts using collection software.
• Counsel patients with respect to making sound financial decisions.
• Maximize collections while maintaining the highest degree of professionalism.
• Utilize skip-tracing techniques within the guidelines provided by the Collection Manager.
• Maximize productivity by utilizing predictive dialing equipment.
• Route accounts to be reviewed for suit by the litigation team.

Job description

Location

Location: Avera Payment Center
Worker Type: Regular
Work Shift: Day Shift (United States of America)
Pay Range: The pay range for this position is listed below. Actual pay rate dependent upon experience. $20.75 - $27.50

Position Highlights

Monday - Friday 8:00am -4:30pm; 80 hours 2 weeks No nights or Weekends! You Belong at Avera Be part of a multidisciplinary team built with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter.

A Brief Overview

Responsible for counseling patients with respect to making sound financial decisions, payments and planning for delinquent patient accounts using professional techniques. The ideal candidate will understand and apply the laws and regulations governing the debt collection industry and is responsible for accurately updating account records and being comfortable making outbound calls with the intention to interact with patients regarding their accounts.

What you will do

• Understand and apply the laws and regulations governing the debt collection industry.
• Execute professional debt collection techniques to collect patient accounts.
• Accurately read, notate, and update collection accounts using collection software.
• Counsel patients with respect to making sound financial decisions.
• Maximize collections while maintaining the highest degree of professionalism.
• Utilize skip-tracing techniques within the guidelines provided by the Collection Manager.
• Maximize productivity by utilizing predictive dialing equipment.
• Route accounts to be reviewed for suit by the litigation team.

Essential Qualifications

The individual must be able to work the hours specified. To perform this job successfully, an individual must be able to perform each essential job function satisfactorily including having visual acuity adequate to perform position duties and the ability to communicate effectively with others, hear, understand and distinguish speech and other sounds. These requirements and those listed above are representative of the knowledge, skills, and abilities required to perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions, as long as the accommodations do not cause undue hardship to the employer.

Preferred Education, License/Certification, or Work Experience

1-3 years Experience in collections
1-3 years of customer contact experience or call center environment experience

Expectations and Standards

• Commitment to the daily application of Avera's mission, vision, core values, and social principles to serve patients, their families, and our community.
• Promote Avera's values of compassion, hospitality, and stewardship.
• Uphold Avera's standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
• Maintain confidentiality.
• Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
• Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

You Need & Then Some

Avera is proud to offer a wide range of benefits to qualifying part-time and full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• PTO available day 1 for eligible hires.
• Up to 5% employer matching contribution for retirement
• Career development guided by hands-on training and mentorship
• Avera is an Equal Opportunity Employer - Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, Veteran Status, or other categories protected by law.
• If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-605-504-4444 or send an email to [e-mail].
• At Avera, the way you are treated as an employee translates into the compassionate care you deliver to patients and team members.
• Because we consider health care a ministry, you can live out your faith, uphold the dignity and respect of all persons while not compromising high-quality services.
• Join us in making a positive impact on moving health forward.