Collection Specialist

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Sumter (SC); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Long- and short-term disability

Accident, critical illness, and cancer

401(k) matching

Paid holidays

Growth potential

Job summary

RNR Tire Express is hiring a full-time Collections Specialist in Sumter, SC to renew customer agreements and collect payments. The role centers on phone interactions and computer work to manage accounts and customer relationships.

You will contact customers with expired agreements, resolve issues, and schedule merchandise turn-ins while supporting a fast-paced, team-driven environment and contributing to growth.

Qualifications

• Experience in rental/collection or rent-to-own environments.
• Valid driver’s license with clean history.
• Able to pass a drug screen and background check.
• Flexible schedule required.
• Professional English communication; bilingual is a plus.

Responsibilities

• Answer phones and respond to customer inquiries to renew agreements.
• Review applications and identify opportunities to renew customer accounts.
• Communicate with customers about expired agreements and payments.
• Schedule voluntary merchandise turn-ins and coordinate pickup when needed.
• Maintain relationships and meet weekly renewal and payment goals.

Skills

Customer service

Phone communication

Multitasking

English proficiency

Computer skills

Tools

CRM software

Phone system

Job description

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential

RNR Tire Express is ready to hire a full-time Collection Specialist with great customer service skills. An average Collections Specialist makes $16.00 to $20.68 in total with the bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks:

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential

THE DAY-TO-DAY

You can be found in the office Monday-Friday,8:30 am-6:30pm and Saturday 8:30am-3:30pm with one weekday off each week and Sundays off.

Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or on the computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-in of merchandise. We also go out into the field to pick up product and do door hangers.

Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Collections Specialist, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.

OUR IDEAL Collection specialist

• Positive - a can-do attitude that helps you rise to challenges.
• Communicator - strong communication skills especially over the phone
• Passion for customer service - motivated to maintain relationships with our customers.
• Patient - ability to work with customers even when they're upset.
• Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday.

Is this you? If so, keep reading!

About Rnr Tire Express

RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service".

We support and empower our employees with excellent training and tools which enable them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Can pass a drug screen and background check.
• Ability to work a flexible schedule.
• Professional communication skills in English (bilingual is a plus!)
• Strong computer and phone skills

If this sounds like the right opportunity for you and you meet the above requirements, we need you on our office team.