Collection Specialist

RNR Tire Express of the Carolinas, Georgia and Eastern Tennessee; Myrtle Beach (SC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) matching plan

Paid holidays

Growth potential

Job summary

RNR Tire Express is hiring a full-time Collections Specialist to manage customer relationships, renewals, and payments. You will primarily work in the office, on the phone or computer, handling expired agreements and coordinating turn-ins.

Ideal candidates have rental/account experience, a valid driver's license, and strong English communication. The team offers a family atmosphere, competitive pay, and solid benefits.

Qualifications

• Experience as rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with clean history
• Pass drug screen and background check
• Ability to work a flexible schedule
• Professional communication skills in English (bilingual a plus)
• Strong computer and phone skills

Responsibilities

• Maintain customer relationships and renew agreements via phone and computer
• Provide excellent customer service and pursue timely payments on expired accounts
• Schedule voluntary merchandise turn-ins and assist in field pickups as needed
• Meet weekly goals in a fast-paced, people-driven environment

Skills

Phone communication

Customer service

Multitasking

English communication

Job description

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential

RNR Tire Express is ready to hire a full-time Collection Specialist with great customer service skills. An average Collections Specialist makes $16.00 to $20.68 in total with the bonuses. In addition to great pay and our family atmosphere, our office team also enjoys the following benefits and perks:

Benefits

• Medical, dental, and vision insurance
• Long- and short-term disability
• Accident, critical illness, and cancer plans
• 401(k) matching plan
• Paid holidays
• Growth potential

THE DAY-TO-DAY

You can be found in the office Monday-Friday,8:30 am-6:30pm and Saturday 8:30am-3:30pm with one weekday off each week and Sundays off.

Each day, you arrive at the office ready to maintain our customer relationships. Most of your day is spent on the phone or on the computer. Looking over applications, you strive to recognize and create opportunities to renew customer agreements. You provide excellent customer service as you make phone calls to our customers regarding expired agreements as well as references on expired accounts. By actively listening, you assist in resolving issues to facilitate renewal and prompt payment as necessary. You also schedule voluntary turn-ins of merchandise. We also go out into the field to pick up product and do door hangers.

Your patience and tact are essential in enhancing our relationships with our customers. When challenging opportunities arise, you handle them quickly all while providing top-notch customer service. Your ability to multitask while managing the pace of a call and keeping focused on the customer is essential to your success. This also allows you to meet weekly goals. As a Collections Specialist, you thrive in our fast-paced, people-driven environment and get great satisfaction out of contributing to our continued success.

OUR IDEAL Collection specialist

• Positive - a can-do attitude that helps you rise to challenges.
• Communicator - strong communication skills especially over the phone
• Passion for customer service - motivated to maintain relationships with our customers.
• Patient - ability to work with customers even when they're upset.
• Multitasker - prioritize and juggle multiple tasks effectively throughout a busy workday.

About Rnr Tire Express

RNR Tire Express is a national franchise retailer of quality tires and custom wheels. Established in 2000, RNR has grown to over 200 locations in 29 states and is continuing to grow. At RNR, we have built a culture around "serving our customers and not just providing them service".

We support and empower our employees with excellent training and tools which enable them to provide our customers with a unique and exceptional experience. Our team is essential to our success which is why we offer competitive compensation, generous benefits, and a great work environment that people want to be a part of.

Requirements

• Experience as a rental agent, account executive, account manager, account collection, or rent-to-own
• Valid driver's license with a clean driving history
• Can pass a drug screen and background check.
• Ability to work a flexible schedule.
• Professional communication skills in English (bilingual is a plus!)
• Strong computer and phone skills