Collection Specialist

The Chefs' Warehouse; Gibbstown (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Vacations

Health, Dental and Medical Benefits

Weekly pay

Life Insurance

5% above cost for our high-qualityfood

Employee discounts for travel andイベント

401k

Employee Stock Purchase Plan

Job summary

The Chefs' Warehouse is seeking an Accounts Receivable (AR) Specialist to maintain records, monitor aging, and coordinate collections under the Team Lead. This role supports sales with accurate invoicing and timely payment resolution to sustain cash flow.

Ideal candidates hold an associate degree in accounting or related experience, at least 2 years in AR (food industry preferred), and strong Excel. Canopy/Aspen ERP experience is a plus; team collaboration and timely reporting are required.

Qualifications

• Associate’s degree in accounting or comparable work experience.
• 2 years of experience in accounts receivable, preferably in the food industry.
• Intermediate to proficient Excel skills.
• Canopy/Aspen ERP or similar systems experience preferred.
• Organized and detail oriented with ability to meet deadlines.

Responsibilities

• Under direction of Team Lead, monitor AR aging for past due accounts.
• Contact past due customers by phone and email daily.
• Resolve billing and customer credit issues.
• Negotiate payment plans with approvals.
• Maintain customer profiles and ERP records.
• Obtain and email invoices, PODs, and credit memos.
• Research and process customer claims and returns payments.
• Answer AR inquiries and provide weekly reporting.

Skills

Accounts Receivable

Excel

Multitasking

Communication

Time Management

Education

Associate’s degree in accounting or comparable work experience

Tools

Canopy/Aspen ERP

Job description

About The Chefs' Warehouse The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

About The Chefs' Warehouse The Chefs' Warehouse, Inc. (http://www.chefswarehouse.com) combines exceptional quality and brand building with broadline food service distribution for more than 40 years. With Protein, Specialty, Produce, and Broadline offerings, we service the most discerning chefs in a hybrid approach of convenience and superior quality. We introduce more than 4,000 artisan producers of the world’s finest ingredients from over 40 countries to the finest chefs in the world. We passionately consult, sell, and build relationships with more than 50,000 customers through the most experienced network of over 600 consultive sales associates, best-in-breed technology, rapid service, and support levels that solidify our long-standing ties to both established and up-and-coming premium restaurants.

Mission

The mission of The Chefs’ Warehouse is to provide the world’s greatest ingredients to the world’s best chefs.

Our C.H.E.F.S. Values

• Curious & Creative
• Hungry For Food & Results
• Entrepreneurial
• Forward Thinking & Flexible
• Supportive (Of Peers & Chefs)

Position Summary

Under general direction of the Team Lead for the region, the Credit & Collections AR Specialist calls for overall maintenance, collection and follow-up of accounts receivable records.

What you'll do

• Under the direction of the Team Lead, monitors Accounts Receivable aging through ARM(Accounts Receivable Management System) for past due accounts.
• Contacts past due customers via phone and email daily.
• Resolves Billing and Customer Credit issues.
• Negotiates payment plans as needed with the appropriate approvals.
• Maintains customer profiles and ensures accurate information received from sales team and forwarded to the setup Teams to record into the designated ERP.
• Obtains and emails requested Invoices, POD’s and customer Credit Memo(s).
• Research and processes customer claims of invoice payment.
• Research returns payment items such as NSF and declines.
• Answers AR phone/email inquiries and follows up.
• Under the direction of the Team Lead provides guidance, as required, to the cash applications team for proper application of customer payment(s).
• Follows procedures for collection, notification and resolution of their assigned Accounts Receivable portfolio.
• Assists with special projects as required.
• Provide weekly reporting to the Team Lead and the Sr. Director as needed.
• Processes online payments as needed.
• Perform other job-related duties as assigned.

About you

• Associate’s degree in accounting or comparable work experience.
• Professional, Courteous and clear with internal and external customers.
• 2 years of experience in accounts receivable, preferably in the food industry.
• Canopy/Aspen ERP or similar systems experience preferred.
• Must possess intermediate to proficient excel skills.
• Organized and detailed.
• Ability to multitask and be flexible.
• Ability to meet deadlines, prioritize and manage workload.
• Ability to problem solve and negotiate as needed.
• Must possess strong follow up skills.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.