COLLECTION ANALYST

Empresa Confidencial; Jacksonville (FL); On-site; USD 52,000 - 76,000; Full time

Job summary

Empresa Confidencial is seeking an Order-to-Cash & AR Analyst to support the O2C cycle, coordinating with customers, the Billing team, and internal stakeholders to ensure timely invoicing and healthy cash flow.

The role requires 2–4 years in AR/O2C with US customers, strong Excel skills, and proficiency in JD Edwards. Bachelors in Accounting/Finance/Business Administration and bilingual English/Spanish abilities are highly valued.

Qualifications

• Bachelor's degree required in Accounting, Finance, or Business Administration.
• 2–4 years of AR/O2C/CS experience, preferably with US customers.
• Experience with JD Edwards ERP and strong Excel analytics.

Responsibilities

• Serve as the primary contact for billing and collection inquiries.
• Maintain proactive communication with customers to resolve invoicing issues.
• Coordinate with Operations and Billing to obtain and validate documentation for invoicing.
• Identify and resolve discrepancies delaying invoice processing.
• Monitor invoicing and follow up on pending items to avoid delays.
• Maintain accurate customer data in JD Edwards and support O2C improvements.
• Assist with AR closing activities and aging/cash forecasts.

Skills

Advanced Excel

Customer service

Analytical skills

English & Spanish communication

Account management

Education

Bachelor's Degree (Accounting/Finance/Business Administration)

Tools

JD Edwards (ERP)

Microsoft Office Suite

Job description

The ideal candidate is a highly organized and customer-oriented professional who thrives in a fast-paced environment. They demonstrate strong ownership of assigned accounts, maintain consistent follow-up on outstanding items, and effectively coordinate with customers and internal teams to ensure an efficient Order-to-Cash process. They possess strong analytical skills, communicate effectively in English and Spanish, and are committed to accuracy, continuous improvement, and delivering excellent service while supporting the company's cash flow objectives.

Position Summary

The Order-to-Cash & AR Analyst is responsible for supporting and coordinating the Order-to-Cash (O2C) cycle by ensuring effective communication between customers, the Billing team, and internal stakeholders. This role serves as the primary point of contact for customer billing and payment inquiries, supports timely and accurate invoice processing, manages collections activities, reconciles customer accounts, and contributes to maintaining a healthy cash flow while delivering exceptional customer service.

Key Responsibilities

Order-to-Cash (O2C)

• Serve as the primary point of contact for customer accounts regarding billing and collection inquiries.
• Maintain proactive communication with customers to resolve documentation and invoicing issues.
• Coordinate with Operations and the Billing team to obtain and validate the supporting documentation required for timely and accurate invoice generation.
• Identify and resolve discrepancies that could delay invoice processing.
• Monitor the invoicing process and follow up on pending items to avoid delays.
• Maintain accurate customer and transaction information within JD Edwards (JDE).
• Support continuous improvements to the Order-to-Cash process.

Accounts Receivable (AR)

• Monitor customer aging reports and outstanding balances.
• Perform collection activities through phone calls, email follow-up, and customer meetings when required.
• Investigate payment discrepancies and coordinate resolutions with customers and internal departments.
• Reconcile customer accounts and identify unapplied or disputed payments.
• Escalate overdue accounts in accordance with company policies.
• Maintain complete and accurate collection records and supporting documentation.
• Assist with month-end Accounts Receivable closing activities.
• Prepare aging reports, collection status reports, and cash collection forecasts.
• Support internal and external audits related to Accounts Receivable activities.

Qualifications

Education

Bachelor's Degree in one of the following fields:

• Accounting
• Finance
• Business Administration

Experience

• Minimum 2-4 years of experience in one or more of the following areas:
• Accounts Receivables
• Order-to-Cash (O2C)
• Customer Service
• Experience working with U.S.-based customers is highly preferred.
• Experience in the transportation, logistics, or supply chain industry is considered an advantage.
• Experience using ERP systems, preferably JD Edwards.

Technical Skills

• Intermediate to Advanced Microsoft Excel.
• Proficiency in Microsoft Outlook, Word, and Teams.
• Experience working with ERP systems (JD Edwards preferred).
• Ability to analyze aging reports and financial information.
• Strong organizational and documentation skills.

Language Requirements

• English: Advanced professional proficiency (written and verbal).
• Spanish: Native or professional proficiency.