Collectibles Account Manager & Client Success

Ebay

New Jersey

On-site

USD 54,000 - 86,000

Full time

14 days+

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Job summary

eBay, a global ecommerce leader, seeks an Account Manager for Goldin.com to nurture client relationships and ensure exceptional service. The role collaborates with cross-functional teams to deliver solutions and improve client satisfaction.

You will engage with clients in the collectibles market, leverage CRM tools, and contribute to data-driven decisions. The position is on-site in New Jersey with a Monday–Friday 9–5 schedule and potential bonus components.

Qualifications

Excellent communication and social skills.
Strong problem-solving abilities for complex situations.
Ability to manage multiple clients simultaneously with attention to detail.
Analytical capabilities with data interpretation for decision making.
Proficiency in Excel/Smart Sheets/Google Sheets preferred.

Responsibilities

Provide excellent customer service to clients under the direction of the consignment team to boost satisfaction and retention.
Act as primary client contact, addressing needs and resolving issues.
Collaborate with internal teams to ensure timely delivery of solutions aligned with client objectives.
Identify opportunities for process automation and efficiency improvements.
Pull data and prepare client and team reports as requested.