Collaborative Care Program Supervisor

Angel Kids Pediatrics; Jacksonville (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Angel Kids Pediatrics in Jacksonville, Florida, is seeking a dedicated leader for a care coordinator role. The candidate should have a Bachelor's degree in a relevant field and a minimum of 3 years of experience in case management, along with supervisory experience. Responsibilities include leading a team, overseeing patient care coordination, and ensuring compliance with billing and insurance processes.

We value strong interpersonal skills, the ability to work with high-risk families, and experience in behavioral health. Join our mission to enhance the quality of care for children and families.

Qualifications

• Minimum of 3 years in case management or service coordination.
• 2 years in a supervisory role or 5 years in a lead role.
• Experience working with high-risk children and families.
• Knowledge of clinical regulation and compliance.
• Proficient in insurance verification and billing.

Responsibilities

• Lead a team of care coordinators and oversee operations.
• Maintain care coordination and community partnerships.
• Ensure compliance with regulations and best practices.
• Supervise billing practices and train staff.
• Monitor performance metrics for improvement.

Skills

Leadership skills

Communication

Collaboration

Case management

Behavioral health knowledge

Education

Bachelor's degree in a human services related field

Master’s Degree or Licensed Clinical Professional

Tools

MS Office

EMR Software

Job description

Duties and Essential Job Functions

• Provide strong leadership to a team of collaborative care coordinators, fostering a culture of collaboration, accountability, and continuous improvement.
• Provide support to the Manager for guidance and support of team members in executing their responsibilities, ensuring effective communication and coordination among team members and other stakeholders.
• Demonstrate advanced knowledge and skills in care coordination, ensuring seamless integration of healthcare services and resources.
• Create community partnerships that are dedicated to helping children and families overcome barriers as referral sources.
• Assist with the oversight of team members development and quality of care plans to optimize patient outcomes and enhance the quality of collaborative care.
• Follow up with families on needs and transitions of care.
• Maintain a reduced collaborative care case load and provide coverage and backup to other team members.
• Work collaboratively with other leaders to align the collaborative care program with organizational goals and objectives, driving continuous improvement and innovation.
• Assist with establishing, tracking and monitoring performance metrics.
• Ensure compliance with relevant regulations, standards, and best practices, and lead efforts to continuously improve processes and outcomes to meet or exceed established benchmarks.
• Coordinate care with state agencies, schools, behavioral health agencies and community providers, to problem solve any issues and ensure effective resources are in place.
• Oversee the insurance verification and authorization process to ensure accurate and complete insurance information is obtained for all patients. This includes verifying insurance coverage, obtaining preauthorizations when required, and initiating appropriate procedures to maintain up‑to‑date insurance information.
• Supervise billing ensuring proper use of the new Collaborative Care Model (CoCM) CPT codes correctly, including 99492, 99493, 99494, and G2214, to accurately bill for services provided under the collaborative care model. This involves training staff on proper code usage and ensuring compliance with billing requirements.
• Other duties as assigned.

License/Certification/Education

Bachelors degree from an accredited College or University in a human services related field is required. Master’s Degree or Licensed Clinical Professional preferred.

Qualifications

• A minimum of 3 years of experience in case management or service coordination required.
• A minimum of 2 years of experience in a supervisory role or 5 years of experience in a directly related or lead role.
• Experience and skill working with children and families who may be identified as high or at risk.
• Knowledge of regulations and laws relating to clinical psychology/social work practices.
• Experience with Grant compliance and oversight.
• Experience with behavioral health and mental health conditions.
• Strong interpersonal skills and ability to communicate effectively with families, colleagues (e.g., physicians, psychologists, social workers, and other team members), community agencies, etc.
• Proficiency in behavioral health billing and insurance verification.
• Working knowledge of basic computer software programs: MS Office and EMR.