Collaboration Operation Center Engineer

ABB; Houston (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Gezondheidsverzekering

Levensverzekering

Kortdurende/Langdurige invaliditeits-

Job summary

ABB Marine zoekt een ervaren technisch ondersteuner die wereldwijd schepen ondersteunt met MV/LV drives en mariene systemen. Je voert diagnose uit, adviseert interne teams en ondersteunt klanten remote vanuit kantoor, met af en toe veldwerk op locatie.

De ideale kandidaat heeft ruime ervaring in mariene vermogensopwekking en distributie, met sterke Engels- en communicatieve vaardigheden, en is bereid om te reizen voor on-site ondersteuning.

Qualifications

• Vier jaar ervaring in mariene vermogen generatie en vermogensdistributie met focus op variabele frequentiedrives (MV/LV) en besturingssystemen.
• Bachelor diploma in elektrische engineering of gelijkaardig vak.
• Bekendheid met mariene/offshore werkomgeving en procedures.
• Ervaring in mariene vermogensopwekking en vermogensdistributie.
• Vloeiend in Engels (schrift en spreektaal).
• Vaardigheid in diagnosegereedschappen en software voor troubleshooting van aandrijvingssystemen.
• Ervaring als scheepswerktuigkundige of uit scheepswerven, begrip van mariene installaties.
• Bereidheid om te reizen voor on-site ondersteuning.

Responsibilities

• Technische ondersteuning voor MV/LV drives in ABB Marine systemen op schepen wereldwijd.
• Occasioneel deelnemen aan veldwerk zoals opsporen van storingen, reparaties en training van operators.
• Voornamelijk remote ondersteuning vanaf kantoor via telefoon, e-mail en chat.
• Geavanceerde storingsdiagnose via ABB's Remote Diagnostic System (RDS).
• Technische adviesfunctie intern bij ABB Marine voor eigen personeel.
• Bijdragen aan ontwikkeling en R&D-teams voor geavanceerde services en oplossingen.
• Documenteren van werk en rapportage volgens globale end-to-end processen.
• Wrap-up en follow-up van cases afronden
• Identificeren van verbeterpunten in werkwijze en proactief communiceren van oplossingen.

Skills

Maritieme vermogen systemen

MV/LV drives

Elektrisch engineering

Probleemoplossing

Remote diagnostics

Reisbereidheid

Education

Bachelor Elektrische工程

Tools

Diagnostische tools

RDS (Remote Diagnostic System)

Job description

Bij ABBhelpen we industrieën efficiënter en schoner te werken en iedere medewerker draagt daaraan bij. U krijgt de ruimte om leiding te nemen, wordt ondersteund in uw ontwikkeling en zult trots zijn op de impact die we samen realiseren. Sluit u bij ons aan en help de wereld draaiende te houden.

Deze functie rapporteert aan:

Technical Support Manager

In this role you will be responsible for providing technical assistance and support for customers' operation people with marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives

Your role and responsibilities:

• Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide.
• Occasionally participating in field service activities, like but not limited to troubleshooting at site, repairs, maintenance and training operators.
• Primarily supporting the customers remotely from the office environment using telephone, email and chats.
• Advanced troubleshooting through ABB's Remote Diagnostic System (RDS).
• Technical advisory function internally in ABB Marine for own personnel.
• Contribute towards development and R&D teams further developing and enhancing advanced services and solutions.
• Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.
• Executes wrap-up and follow-up (when needed) of support cases in a timely manner.
• Identifies improvement needs in the way of working and potential solutions for them, communicates them proactively and drives small improvement actions.
• Prepare technical reports after cases closure.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• -------------------------------
• Four or more years' experience in marine power generation and power distribution with a focus on variable frequency drives, both low and medium voltage, and control systems.
• Bachelor's degree in electrical engineering or another Electrical technical field.
• Familiarity with marine/offshore work environment and procedures.
• Experience in marine power generation and power distribution.
• Must be fluent in both written and verbal English
• Proficiency in diagnostic tools and software used for troubleshooting drive systems preferred.
• Experience as a ship electrician or have experience from shipyards, understanding and interest in marine installations.
• Willingness to travel for on-site support and service activities.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: ++https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf++

As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]++. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D -- 100% employee paid up to maximums
• Short Term Disability -- up to 26 weeks -- Company paid
• Long Term Disability -- 60% of pay -- Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits -- 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

• ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

More about us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability™ Marine software solutions and ABB Ability™ Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.

Voor het bouwen aan een schonere en slimmere toekomst zijn uiteenlopende denkers nodig: nieuwsgierige, moedige en creatieve mensen. Daarom verwelkomen we mensen met alle achtergronden en ervaringen.