Collaboration Operation Center Engineer

ABB Inc.; Houston (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

ABB Marine is hiring a Technical Support Engineer to deliver expert assistance for MV/LV drives on vessels worldwide. The role emphasizes remote troubleshooting from the office, with occasional on-site field service activities and operator training.

Ideal candidates have 4+ years in marine power generation and distribution, a Bachelor’s in Electrical Engineering, and fluent English. Travel willingness and prior shipyard experience are prized assets in ABB’s Marine division.

Qualifications

• Four or more years in marine power generation and power distribution with a focus on variable frequency drives for LV/MV systems.
• Bachelor's degree in electrical engineering or related field.
• Experience in marine/offshore environments and procedures.
• Fluent in written and spoken English.
• Willingness to travel for on-site support.
• Experience as ship electrician or at shipyards is valuable.

Responsibilities

• Provide technical assistance for MV/LV drives in ABB Marine delivered systems on vessels worldwide.
• Occasionally perform field service activities including on-site troubleshooting, repairs, and operator training.
• Support customers remotely from the office via phone, email, and chat.
• Conduct advanced troubleshooting using ABB's Remote Diagnostic System (RDS).
• Provide internal technical advisory support within ABB Marine.
• Contribute to development and R&D for advanced services and solutions.
• Document work using appropriate support and reporting tools and close cases promptly.
• Identify improvement opportunities and drive small implementation actions.

Skills

Marine power generation

Power distribution

Variable frequency drives

Electrical engineering

English fluency

Travel willingness

Diagnostics tools

Ship electrician

Education

Bachelor's degree in Electrical Engineering

Tools

Remote Diagnostic System (RDS)

Diagnostic software/tools

Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Technical Support Manager

In this role you will be responsible for providing technical assistance and support for customers' operation people with marine products and systems. This role involves troubleshooting, diagnosing, and resolving technical issues, as well as providing guidance to customers and internal teams. The ideal candidate will have a strong background in electrical engineering and marine technology, with a focus on LV and MV drives

Your role and responsibilities:

• Technical Support for MV/LV Drives in ABB Marine delivered systems on vessels operating worldwide.
• Occasionally participating in field service activities, like but not limited to troubleshooting at site, repairs, maintenance and training operators.
• Primarily supporting the customers remotely from the office environment using telephone, email and chats.
• Advanced troubleshooting through ABB's Remote Diagnostic System (RDS).
• Technical advisory function internally in ABB Marine for own personnel.
• Contribute towards development and R&D teams further developing and enhancing advanced services and solutions.
• Utilizes all relevant support and reporting tools to document work, according to the global end-to-end processes.
• Executes wrap-up and follow-up (when needed) of support cases in a timely manner.
• Identifies improvement needs in the way of working and potential solutions for them, communicates them proactively and drives small improvement actions.
• Prepare technical reports after cases closure.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Four or more years' experience in marine power generation and power distribution with a focus on variable frequency drives, both low and medium voltage, and control systems.
• Bachelor's degree in electrical engineering or another Electrical technical field.
• Familiarity with marine/offshore work environment and procedures.
• Experience in marine power generation and power distribution.
• Must be fluent in both written and verbal English
• Proficiency in diagnostic tools and software used for troubleshooting drive systems preferred.
• Experience as a ship electrician or have experience from shipyards, understanding and interest in marine installations.
• Willingness to travel for on-site support and service activities.

What's in it for you

We empower you to take initiative, challenge ideas, and lead with confidence. You'll grow through meaningful work, continuous learning, and support that's tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Affinne Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affinne Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to 'buy-up' to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
• Paid Parental Leave
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

More about us

The Marine & Ports Division serves the shipping and ports industries through its extensive portfolio of integrated systems and solutions that improve the flexibility, reliability and energy efficiency of vessels and container terminals. By coupling power, propulsion, automation, marine software and services that ensure maximum vessel uptime, the Division is well positioned to help the marine industry to achieve its decarbonization targets while improving the profitability and sustainability of our customers' business throughout the entire lifecycle of vessels. With ABB Ability Marine software solutions and ABB Ability Collaborative Operations Centers around the world, shipowners and operators can run their fleets at lower fuel and maintenance costs, while improving crew, passenger and cargo safety as well as overall productivity of their operations. Further, the Division delivers automation, electrical systems and digital solutions for container and bulk cargo handling, from ship to gate. These solutions help terminal operators meet the challenge of larger ships, taller cranes and bigger volumes per call, and make terminal operations safer, greener and more productive.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.