Collaboration Lead

General Dynamics Information Technology; Arlington (VA); On-site; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Health and wellness packages

Internal mobility

Paid education and certifications

Paid vacation and holidays

Job summary

General Dynamics Information Technology is seeking a Collaboration Service Delivery Lead (M365) to oversee enterprise-level M365 initiatives in a fast-paced federal environment.

You will manage multi-location teams, drive service improvements, and ensure high‑quality customer experiences while aligning ITIL processes with program goals.

Qualifications

• Bachelor's degree in a relevant field or equivalent work experience.
• 5+ years of demonstrable experience as an engineer or developer on Microsoft’s cloud environment.
• 2+ years of demonstrable experience as an engineer or developer on Microsoft’s M365 platform.
• Proficient in PowerShell automation and M365 security features.

Responsibilities

• Manage day‑to‑day work activities of the team, including timelines and workflow prioritization.
• Oversee customer experience and relationship management across locations.
• Lead program management activities such as budgeting, forecasting, staffing and performance management.
• Translate business requirements into technical implementation and improve service delivery.

Skills

Collaboration

M365

Cloud environment

ITIL

Leadership

Communication

Education

B.S. in Computer Science or Engineering

Tools

PowerShell

Microsoft Graph API

Job description

Job Qualifications

Collaboration, Information Technology (IT) Systems, Managed Services

Job Description

Regular

Clearance Level Must Currently Possess

None

Clearance Level Must Be Able To Obtain

None

Public Trust/Other Required

BI Full 6C (T4)

Job Family

IT Infrastructure and Operations

Skills

Job Qualifications: Collaboration, Information Technology (IT) Systems, Managed Services

Certifications

None

Experience

5 + years of related experience

US Citizenship Required

Yes

Job Description

GDIT seeks a Collaboration Service Delivery Lead (M365) for our federal client who will provide oversight in areas Microsoft’s M365 Platform in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

Transform technology into opportunity as a Collaboration Lead with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Collaboration Lead you will help ensure today is safe and tomorrow is smarter.

How You Will Make an Impact

• Demonstrated experience as an engineer or developer on Microsoft’s M365 platform
• Demonstrated experience as an engineer or developer on Microsoft’s cloud environment.
• Demonstrated experience on M365 online platform and suite of services such as Exchange Online, Teams, Entra ID
• Knowledge of and experience with Microsoft 365 Graph API uses
• Demonstrated experience with implementing ITIL standards and processes in a large, highly available, dynamic data center operation.
• Demonstrated experience translating between business requirements and technical implementation.
• Demonstrated experience with systems engineering in the context of a large, complex infrastructure.
• Work experience in a managed services IT environment is preferred.

What You'll Need to Succeed

• ITIL v4 Foundation
• Bachelor of Science in Computer science or Engineering or equivalent work experience.
• 5+ years of demonstrable experience as an engineer or developer on Microsoft’s cloud environment.
• 2+ years of demonstrable experience as an engineer or developer on Microsoft’s M365 platform.
• Proficient in PowerShell automation and M365 security features
• Skilled in configuring DLP, MFA, Conditional Access, and Defender for M365
• Outstanding leadership and organizational skills
• Excellent troubleshooting, documentation, and collaboration skills
• Total comfort with unknown variables and ad-hoc changes
• Excellent verbal and written communication skills with the ability to clearly, and concisely present complicated computer concepts to end-users with differing skill levels.
• Strong ability to balance multiple priorities in a high demand environment
• U.S. Citizenship and background investigation is required; you must have a current clean financial background.
• Successful candidate must possess and be able to demonstrate technical skills and attitude for success, dedication and commitment.

Location

Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area.

Additional Requirements

U.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

GDIT Is Your Place

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

Salary Range

The likely salary range for this position is $111,155 - $150,385. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours

40

Travel Required

Less than 10%

Telecommuting Options

Onsite

Work Location

USA VA Arlington

Additional Work Locations

USA VA Arlington

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans