Service Delivery Manager

General Dynamics Information Technology (GDIT); Arlington (VA); Hybrid; USD 128,000 - 173,000; Full time

Benefits offered by this job

401K with company match

Paid time off

Health plan options

Job summary

General Dynamics Information Technology (GDIT) seeks a Service Delivery Manager for a federal Infrastructure Services Contract. This hybrid role blends remote work with periodic on-site customer meetings while overseeing 140+ resources across data center stacks.

You will lead program management, ensure cost and schedule adherence, and mentor a diverse team. The position requires ITIL-certified leadership with FedRAMP/FISMA familiarity and strong customer engagement.

Qualifications

• Bachelor’s degree or equivalent experience.
• 10+ years of relevant IT experience.
• 8+ years in IT Service Management (ITSM).
• ITIL 4 Certification (CDS/DSV/HVIT/DPI or Strategist/MP/SL) required by customer.
• Ability to support after-hours, weekends and holidays as needed.
• Experience managing two complex data center locations and multiple stacks.
• Experience with mainframe and distributed environments (Windows, VMware, UNIX).
• FedRAMP and/or FISMA experience.

Responsibilities

• Manage relationships with key business customers and deliver software solutions.
• Provide input to Product Owner on strategy and backlog prioritization.
• Mentor teams and provide career development guidance.
• Lead recruitment and hiring efforts for new team members.
• Direct all phases of programs from inception to completion.
• Oversee cost, schedule and technical performance of programs.

Skills

ITSM experience

ITIL 4 Certification

Data center management

Mainframe & Unix/Linux

People management

Client relationship

Cloud services

After-hours flexibility

VMware

Windows

Linux

Education

Bachelor's degree

Tools

VMware

Windows

Linux

Job description

Job Description

GDIT is seeking a Service Delivery Manager for a federal client for an Infrastructure Services Contract.

Transform technology into opportunity as a Service Delivery Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Delivery Manager, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Delivery Manager joining our Infrastructure Services Contract team to provide management and technical direction for 140+ technical resources supporting over 20 different data center technology stacks. This resource will be responsible for overseeing and managing all engineering resources and projects. This hybrid position offers a combination of remote work and periodic on-site support and customer meetings.

HOW YOU WILL MAKE AN IMPACT

Managing the relationship with key business customers, developing an understanding of their business needs and priorities, and delivering software solutions that meet those business needs.

• Providing input to the Product Owner/Business Sponsor on the product strategy and vision, and giving feedback on the content and prioritization of the Product Backlog.
• Being available to provide advice and assistance to teams on technical difficulties that arise in the course of doing their work
• Identifying issues to teams that they might overlook, such as scalability, performance, or security.
• Providing mentorship, career development advice, skills development and training, and overall guidance to team members and Supervisors.
• Leading the recruitment and hiring of new team members, with the active involvement and input of existing team members;
• Directs all phases of programs from inception through completion.
• Responsible for the cost, schedule and technical performance of company programs or subsystems of major programs.
• Participates in the negotiation of contract and contract changes.
• Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.
• Acts as primary customer contact for program activities, leading program review sessions with customer to discuss cost, schedule, and technical performance.
• Establishes design concepts, criteria and engineering efforts for product research, development, integration and test.
• Develops new business or expands the product line with the customer. - Establishes milestones and monitors adherence to master plans and schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications.
• Directs the work of employees assigned to the program from technical and administrative areas.

WHAT YOU WILL NEED TO SUCCEED

• A Bachelor’s degree (or an additional 4 years of experience) and 10+ years of relevant experience is required
• The candidate must have 8+ years of Information Technology Service Management (ITSM) experience, with a focus on managing and delivering cloud based leveraged services via fixed unit prices (managed services).
• One of the following current ITIL 4 Certifications is required by the customer to be considered for this role: ITIL 4 Specialist i.e. (CDS, DSV, HVIT, DPI), ITIL 4 Strategist, ITIL 4 Managing Professional (MP) or ITIL4 Strategic Leader (SL)
• Though the position is 8-5 M-F, the role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed.
• Management over two complex data center locations that support all classes of servers, storage, databases, networking, applications, and security.
• Demonstrated experience managing mainframe and physical and logical server security, disaster recovery failover, business continuity, and batch job scheduling in mainframe and distributed (i.e., Windows, VMware, UNIX) operating system environments.
• Demonstrated experience managing large, complex server environments containing over 2000 servers, 5000+ network devices, 20+ petabytes, and 300 applications.
• Demonstrated experience planning and executing server consolidation and virtualization efforts on Windows, Solaris, and Red Hat Linux in a production operational environment.
• Demonstrated experience managing enterprise class storage across server technologies (e.g., Windows, Solaris, Red Hat, VMware) implementing operational best practices, provisioning standards, and storage migrations and optimizations.
• Demonstrated experience with implementing ITIL standards and processes in a large, highly available, dynamic data center operation.
• Demonstrated experience managing a 7x24 major incident management command center that monitors a national service and manages faults and failures proactively and reactively.
• Demonstrated experience managing IBM mainframe with z/OS Operating System.
• Demonstrated experience translating business requirements and technical implementation.
• Demonstrated experience with systems engineering in the context of a large, complex infrastructure.
• Experience installing, configuring, and migrating at least one of the core technology stacks (Storage, Compute, Network)
• Hands on experience - troubleshooting, performance tuning, capacity planning, user management, client communication across multiple technology platforms.
• Management of over 140 personnel with a budget of 23 million or more.
• FedRAMP and/or FISMA experience.
• Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

Total Rewards at GDIT

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

US Citizenship Required: Yes