Collab: Tech Specialist

Town & Country Federal Credit Union; Portland (ME); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical (HSA)

Dental insurance

Vision insurance

401(k) employer match

Paid vacation

Tuition reimbursement

Job summary

Town & Country Federal Credit Union is looking for a Tech Specialist to create a welcoming environment for members and guests in our digital technologies space. This role will involve showcasing tools like our mobile banking app and voice AI, ensuring visitors leave confident in using these services.

The ideal candidate will have 1-3 years of related experience and a two-year college degree or relevant certification. Benefits include medical, dental, 401(k), and generous paid vacation.

Qualifications

• 1-3 years of related work experience.
• Experience in customer service, retail, or hospitality is a plus.

Responsibilities

• Welcome visitors in the Collab: Tech space.
• Demonstrate digital banking tools and services.
• Support Collab events with technology demonstrations.

Skills

Customer service experience

Ability to teach

Adaptability

Positive attitude

Education

Two-year college degree or relevant certification

Job description

Collab: Tech Specialist

This role enables members and guests to engage with the credit union’s digital technologies. You’ll create a welcoming environment to show how to use tools such as our mobile banking app, voice AI, and other digital solutions.

Functions and Responsibilities

• Welcome visitors and create a friendly, engaging experience in the Collab: Tech space.
• Show members how to use our digital banking tools and other emerging technologies.
• Demonstrate new products and services so visitors leave feeling confident and informed.
• Act as a connector, introducing people to opportunities within the credit union and the community.
• Support Collab events by assisting with technology demonstrations and engaging with attendees.
• Stay curious and up to date on new tools so you can share them in simple, relatable ways.

Interpersonal Skills

• A people person who enjoys meeting new people and making them feel comfortable.
• A natural teacher able to explain new ideas in clear, simple terms.
• Adaptable and eager to learn new tools or methods.
• Energetic and positive, bringing enthusiasm to every interaction.
• Experience in customer service, retail, hospitality or a related field.

Qualifications

One to three years of similar or related work experience.

Two‑year college degree or completion of a relevant certification, licensing, or specialized training program.

Physical Requirements

• Enters and locates information on computer.
• Presents information to individuals and/or small or large groups.
• Communicates effectively in person or via electronic equipment.
• Creates documents, reports, etc., using a computer, pen, pencil or other means of recording information.
• Grasps and manipulates objects of different sizes and weights, requiring fine motor skills and hand‑eye coordination.
• Visually locates and identifies information, often in small print.
• Reads information, often in small print.
• Stands for long periods of time.
• Engages in repetitive motion with hands and arms while using a computer.
• Lifts up to 25 lbs.

Location

Collab: Tech location at 59 Middle Street, Portland, ME 04101.

Benefits

• Medical (HSA), dental, vision, disability insurance, Maine Paid Family Medical Leave, life insurance.
• Employee Assistance Program, 401(k) employer match, profit sharing, generous paid vacation and holidays, paid volunteer days, bonus plan, tuition reimbursement.
• Corporate logo wear, credit union product discounts and many additional perks.