COLD SPRAY TECHNICIAN – WEBSTER, MA

VRC Metal Systems, LLC; Massachusetts; On-site; USD 60,000 - 80,000; Full time

Job summary

Join an innovative team as a Cold Spray Technician, where you'll operate advanced cold spray machines and provide exceptional customer service. This role involves not only the technical operation of machinery but also engaging with clients to ensure their needs are met. You'll be part of a dynamic environment, assisting in installation, training, and troubleshooting while maintaining high standards of safety and quality. If you have a passion for technology and customer interaction, this position offers a unique opportunity to grow your skills and contribute to exciting projects in the field of cold spray technology.

Qualifications

• Ability to operate cold spray machines and handle toxic materials safely.
• Knowledge of customer service principles and technical support.

Responsibilities

• Operate cold spray machines and assist with customer training.
• Maintain equipment and ensure customer satisfaction through service.

Skills

Cold Spray Operation

Customer Service

Use of Hand Tools

High-Pressure Gas Handling

Testing and Measuring Equipment

Basic Math Skills

Microsoft Office Suite

Education

High School Diploma

Associate Degree

Technical Degree

Tools

Cold Spray Machines

Power Tools

Precision Measuring Equipment

Job description

JOB TITLE: COLD SPRAY TECHNICIAN – WEBSTER, MA

REPORTS TO: TECHNICIAN SUPERVISOR

FLSA STATUS: NON-EXEMPT

PREPARED DATE: OCTOBER 09, 2024

SUMMARY: This position is responsible for operating cold spray machines manufactured by VRC and those made by competing companies. They will assist other cold spray technicians when needed, work in teams, and assist engineers in design changes and troubleshooting. This position will also assist with aspects of customer support by working to accomplish system installation planning and execution, machine-side familiarization and on-site training, service after a sale including warranty service, repair, and wear part sales, and identifying customer needs for consumables and for upgrade opportunities.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty and responsibility in a safe and satisfactory manner. Must be able to wear personal protective equipment as required by the tasks at hand. The requirements listed below are representative of the knowledge, skill, and/or ability required.

ESSENTIAL JOB FUNCTIONS:

• Given a complete recipe, use the selected cold spray machine to execute the prescribed process.
• Handle consumable materials that may include toxic powdered metal.
• Process powdered metal for cold spray application.
• Use proper procedures to handle high-pressure gases.
• Prepare substrates of various kinds to receive powder application.
• Keep spray areas cleaned as needed.
• Knowledge and proper use of common hand tools for machine assembly.
• Familiar with power tools for machine assembly tasks and proper use.
• Competent in the use of testing and measuring equipment such as electrical multi-testers, pressure and vacuum gauges, torque measuring tools, calipers, micrometers, and other precision measuring equipment.
• Maintain workstation condition and proper level of consumable supplies.
• Staying up to date with cold spray procedures as they may change.
• Staying up to date with the operation of cold spray systems, as they may change.
• Establish and maintain an excellent customer service experience and develop engaged customers.
• Take ownership of customer issues and follow through to resolution.
• Assist with prioritizing, scheduling and completion of annual calibration and other contracted maintenance activities including warranty service, upgrades, etc.
• Follow service procedures, policies, and standards, provide Sales Department estimated installation timeline for quotes. Coordinate with VRC procurement specialist on equipment delivery dates for installation as part of overall installation management responsibilities.
• Convey inputs from customers and own expertise on cold spray applications and equipment.
• Provide training to customers on cold spray systems, equipment, maintenance, and inspections.
• Provide input to Engineering and Production departments on owner and operator manuals.
• Perform cold spray field applications/fee for service as required.
• Provide input and help administer customer satisfaction survey.
• Keep accurate records and document customer service actions and discussions into the EstiTrack system (MRP/ERP system). Analyze input records, customer satisfaction, installations, and training and compile accurate reports.
• Travel as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

SALARY RANGE: $22.00 – $27.00 per hour

SUPERVISORY RESPONSIBILITIES: None

EDUCATION and EXPERIENCE:

• High School Diploma or equivalent required.
• Associate degree or higher preferred.
• Two years’ experience in a general electronic technology repair or operation environment preferred.
• Technical degree or related professional/technical experience preferred.
• Experience in all aspects of VRC products’ operation and maintenance preferred.

LANGUAGE SKILLS:

• Read and correctly interpret documents in English such as safety rules, safety data sheets, cold spray recipes, operating and maintenance instructions, work instructions, procedure manuals, newspapers, periodicals, journals, and brochures.
• Write routine reports, correspondence, inventory summaries, and reports in English using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
• Ability to speak effectively in English on the phone and in person with coworkers.
• Ability to develop and maintain a professional working relationship with all team members.

MATH SKILLS:

• Proficient: basic math skills with high attention to detail.

COMPUTER SKILLS:

• Microsoft Word, PowerPoint, and Excel at an intermediate level.
• Proficient in electronic forms of communication including email, web searching, and data organization.
• Ability to quickly learn computer applications, such as inventory tracking and management software.
• Ability to quickly learn computer applications that control equipment used for job-related activities, including but not limited to the cold spray system control software.

REASONING ABILITY:

• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Read and interpret design documents and schematics.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and/or move up to 50 pounds and frequently lift and/or move up to 75 pounds. The employee must be able to see differences in color, widths, and lengths of lines such as those on design and schematic drawings.

ENVIRONMENTAL CONDITIONS:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75 percent or more of the time inside.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Must be able to work effectively in a dynamic, fast-paced environment, communicate well with others, effectively deal with internal customers and external vendors and customers, and accept constructive criticism.
• Must be able to change activity frequently and cope appropriately with interruptions.

IMPORTANT NOTE: Essential functions of this job are described under the headings above. The job requirements and features are subject to change from time to time due to the dynamic nature of the Company.