Cognos Server Administration Manager

Rotech Healthcare Inc.; Orlando (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Generous paid time off

Medical, dental and vision coverage

401(k) plan with company match

Bonus opportunities

Job summary

Rotech Healthcare Inc. is seeking a dedicated Manager, Cognos Server Administration to lead our Cognos BI infrastructure. You will oversee administration, governance, and performance of enterprise Cognos environments, reporting to the Director of Data Analytics & Reporting.

You will manage a technical team, ensure secure and scalable reporting solutions, and collaborate with IT, analytics, and business users to enable governed self‑service reporting across the organization.

Qualifications

• 4+ years of IBM Cognos administration experience, including server configuration and performance tuning.

Responsibilities

• Collaborate with IT, DBAs, and Data Engineering to ensure data integrations and reliable refreshes.
• Develop runbooks, documentation, and SOPs for system maintenance and incident response.
• Drive improvements in deployment pipelines, performance, and platform governance.
• Ensure system uptime, reliability, and performance through monitoring and capacity planning.
• Lead and mentor a team responsible for Cognos environments, upgrades, and content management.
• Oversee Cognos security, provisioning, and data source credentials.
• Manage BI pipelines for reports, dashboards, and data modules across environments.
• Maintain vendor relationships and support tickets for Cognos issues.

Skills

Cognos administration

Leadership

DevOps for BI

SQL performance

English communication

Education

Bachelor’s degree in Information Systems/CS/Engineering

High school diploma or GED

Tools

Snowflake

Rivery

Job description

About Rotech

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we're more than a medical equipment provider— we're a trusted partner in patient care. As a national leader in inhalators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

Explore more about our mission and services at Rotech.com.

Overview and Responsibilities

Job Summary

We are seeking a dedicated Manager, Cognos Server Administration to join our team. In this position, you are responsible for overseeing the administration, optimization, and governance of IBM Cognos environments that support enterprise-wide reporting and analytics. Reporting to the Director of Data Analytics & Reporting, this leader will manage a technical team responsible for Cognos server maintenance, platform performance, content governance, and enterprise user support. The ideal candidate will be versed in Cognos architecture and administration, has a proven track record of managing BI infrastructure teams, and is passionate about delivering scalable, secure, and reliable reporting solutions. This role serves as a critical liaison between Data Analytics, IT infrastructure, and business users.

Essential Job Duties and Responsibilities

(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)

• Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
• Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
• Drive continuous improvements in deployment pipelines, performance, and platform governance
• Ensure system uptime, reliability, and performance through proactive monitoring, root‑cause analysis, and capacity planning
• Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
• Lead, manage, and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
• Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
• Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
• Oversee Cognos security administration, including user provisioning, role‑based access, and data source credentials
• Oversee intake, privatization, and resolution of system‑level support tickets, performance issues and enhancement requests
• Own and manage the full life‑cycle of the Framework Manager, ensuring scalability, performance, and documentation
• Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self‑service reporting
• Represent the Server Administration function in cross‑functional meetings and initiatives related to enterprise reporting infrastructure

Qualifications

Employment is contingent on

• Background check (company‑wide). Results will not be used automatically to disqualify individuals. Instead, the Company will conduct an individualized assessment that considers the duties of the position, the nature and timing of the offense, and any evidence of rehabilitation, in accordance with applicable laws.
• Drug screen (when applicable for the position)
• Compliance with healthcare facility credentialing process (when applicable for the position)
• Valid driver's license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

• High school diploma or GED equivalent, required
• Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field
• Experience with efficient distribution of reports needed by varying positions and locations within the organization
• Experience with packaging data sets and data modules for efficient data query costs
• Familiarity with modern DevOps practices in BI environments
• Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management. At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment. Hands‑on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
• Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization

Preferred Education and/or Experience

• Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry.
• Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema).
• Graduate degree in Information Systems, Data Engineering, or a related field.
• Prior involvement in change management, system migrations, or BI tool rollouts.
• Understanding of data governance and metadata management principles.

Skills and Competencies

• Ability to manage multiple projects in a fast‑paced, collaborative environment
• Ability to translate complex BI infrastructure requirements into actionable project plans
• Deep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshooting
• Effectively communicate in English; both oral and written
• Excellent verbal and written communication skills; ability to convey technical concepts to non‑technical audiences
• Experience developing standard operating procedures and documentation
• Experience working within ITIL or similar support frameworks
• High attention to detail and a commitment to platform reliability and user experience
• Interpret a variety of communications (verbal, non‑verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi‑task along with attention to detail
• Proactive and service‑oriented mindset with a desire to enable analytics at scale
• Self‑motivation, organized, time‑management and deductive problem‑solving skills
• Strong leadership, planning, and delegation skills
• Work independently and as part of a team

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Physical Demands

• Lift and carry office equipment at times
• Requires sitting, walking, standing, talking and listening
• Requires close vision to small print on computer and/or tablet and paperwork

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non‑exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Equal Opportunity Employer

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.