Coffee Shop Manager - Pump & Pantry

Bosselman Enterprises; Lakeville (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Paid vacation

401K with match

Health, dental and vision insurance

Disability insurance (short & long)

Life insurance

Growth path opportunity

On-demand pay with PayActiv

And much more!

Job summary

Bosselman Enterprises in Lakeville, MN, is seeking a Coffee Shop Manager to oversee daily operations, ensure exceptional customer experiences, and maintain high-quality beverages and food. The role will also support convenience store functions as needed and lead a team of baristas with strong coaching and performance management.

The position requires a reliable, customer-focused leader with basic math and computer skills, flexibility for early mornings, holidays, weekends, and a willingness to

Qualifications

• High school diploma or GED required; prior management experience in coffee shop or restaurant preferred.
• Strong leadership, customer service, and team management skills are essential.
• Ability to communicate clearly and delegate tasks to a team.

Responsibilities

• Oversees daily coffee shop operations, including opening and closing procedures.
• Recruits, trains, mentors, and manages baristas and staff performance.
• Schedules staff to meet business needs and labor budgets.
• Manages inventory, orders, and vendor relationships.
• Ensures beverages and food meet quality standards and safety procedures.
• Maintains cash handling and daily deposits; drives sales and margins.
• Supports store operations as needed, including POS transactions and shelf displays.

Skills

Leadership

Customer service

Team management

Communication

Multitasking

Education

High School Diploma or GED

Management experience in coffee/restaurant (preferred)

Tools

POS systems

Microsoft Excel (basic)

Job description

Overview

The Coffee Shop Manager oversees the daily operations of the coffee shop, ensuring exceptional customer experiences, high-quality beverages and food, and efficient staff management. This role combines leadership, operational oversight, and a passion for coffee culture to create a welcoming environment for customers and a productive, motivated team. The Coffee Shop Manager will also be cross-trained to support convenience store operations and assist with store functions as needed.

Bosselman has many benefits to offer you that you will not find anywhere else like:

• Paid vacation
• 401K and matching contributions
• Health, dental and vision insurance
• Short and long term disability insurance
• Life insurance
• A clearly defined path for growth
• On-demand pay with PayActiv (access to earned but not yet paid wages)
• And much more!

Bosselman offers on-demand pay (access to earned but not yet paid wages) through:

Responsibilities

• Oversees daily shop operations, including opening and closing procedures.
• Recruits, hires, trains, mentors and manages performance of baristas and other staff members.
• Schedules team members efficiently to meet business demands and labor budgets.
• Conducts performance reviews and provides ongoing coaching.
• Manages inventory levels, places orders, and manages vendor relationships.
• Ensures equipment is maintained and functioning properly.
• Implements and maintains operational standards, procedures, and cleanliness.
• Ensures all beverages and food items meet company quality standards.
• Addresses and resolves customer concerns promptly and professionally.
• Manages cash handling and daily deposits.
• Monitors and drives sales, labor costs, food and beverage margins, and other key performance metrics through active performance management.
• Assist with cost control to meet profitability goals.
• Maintains clear, consistent communication with staff, management, and vendors.
• Effectively communicate company policies, procedures, and expectations.
• Ensures an environment which adheres all aspects of serving safe food and beverages
• Practices all company safety procedures to ensure a safe environment for team members and customers.
• Provides friendly and competent customer service.
• Supports convenience store operations as needed, including:
  • Operating POS for store transactions.
  • Assisting customers with purchases and inquiries.
  • Stocking shelves and maintaining product displays.
  • Maintaining cleanliness and organization in the store.
• Reports for work in a timely manner when scheduled.

Additional Job Duties:

• Assists with other duties as assigned.

Supervisory Responsibilities:

• This role position provides direct supervision to a team of staff members.

Qualifications

Education and/or Experience (include certs or licenses needed):

• High school diploma or general education degree (GED).
• Previous management experience in a coffee shop or restaurant preferred.

Minimum Qualifications:

• Must have reliable transportation.
• Basic math and computer skills for POS and reporting purposes.
• Maintain a professional, positive attitude.
• Excellent customer service, communication, and interpersonal abilities.
• Strong leadership and team management skills.
• Ability to promote teamwork, collaboration, multitasking, problem solveing and working in a fast-paced environment.
• Food safe certified through accredited program recognized by the state in which the store operates/ability to become certified within the training period.
• Willing and able to work early mornings, holidays, weekends, and flexible shifts.
• Must be able to communicate in English

Physical Requirements: The physical demands described here are representative of those that must be met by the Coffee Shop Manager to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodations do not create an undue hardship for the Company.

• The employee must occasionally lift and/or move up to 50 lbs., while performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, sit, climb or balance, stoop, kneel, crouch or crawl, talk and hear.
• Physical attendance at primary work location is required.