Coffee Shop Department Manager

Hyvee.io; Iowa; Vor Ort; USD 17.000 - 25.000; Vollzeit

Zusammenfassung

Hy-Vee is seeking a Coffee Shop Department Manager to lead a welcoming Coffee Shop team. You will set standards for service, ensure quality products, and drive store profitability while maintaining an outstanding customer experience.

Ideal candidates will have a high school diploma or equivalent, related work experience, and on-the-job sanitation training. You will train, schedule, and develop staff in a fast-paced environment.

Qualifikationen

• High school diploma or equivalent required.
• On-the-job training and sanitation courses preferred.
• One or more years of related work experience preferred.

Aufgaben

• Set department standards for customer service, cleanliness, sanitation, team relations, and profitability.
• Recruit, hire, train, supervise, and evaluate department employees; handle performance matters as needed.
• Coordinate scheduling, daily work plans, and department goals with store leadership.
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping.
• Analyze weekly/monthly sales trends and plan promotions and displays.

Kenntnisse

Customer service

Leadership

Problem solving

Communication

Math skills

Discretion

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Coffee Shop Department Manager

Department: Coffee Shop

FLSA: Hourly

Revision Date: 07/2026

About Hy-Vee

At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.

The Role and Why It's Important

As the Coffee Shop Department Manager at Hy-Vee, you'll lead one of our most welcoming and energizing departments. You'll set the standard for quality, service, and team performance, ensuring that every customer who stops in for their morning coffee or afternoon pick-me-up gets a great product and an even better experience.

If you're a natural leader who takes pride in running a smooth operation, loves developing a team, and thrives in a fast-paced environment, this role is a great fit for you.

What You'll Do

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink
• Understand and troubleshoot department equipment and coordinate maintenance as needed
• Maintain consistent speed of service by ensuring all staffing requirements are met
• Conduct department inventory and manage product pre-orders
• Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed

You’ll receive direction and support from: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director

Your Skills

• Deliver outstanding customer service and inspire your team to do the same
• Lead, motivate, and develop a team in a fast-paced food service environment
• Solve practical problems and make sound decisions with a variety of variables
• Use basic math skills, including fractions, decimals, and percentages
• Communicate clearly in writing and verbally with customers, employees, and vendors
• Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion
• High school diploma or equivalent required; on-the-job training and sanitation courses preferred; one or more years of related work experience preferred

Reporting Relationships

Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director

Direct Reports: Coffee Shop Department Employees

Education and Experience

High school diploma or equivalent required

On-the-job training and sanitation courses preferred

One or more years of related work experience preferred

Physical Requirements

Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance

Continuously stand and walk on hard surfaces for extended periods

Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)

Work in cooler or freezer environments for extended periods

Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product

Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor

Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing

Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Working Environment

This is a fast-moving, hands-on role where no two days are the same. You may frequently work in areas with temperature extremes and dampness. The role involves working with and around stand