Coffee Shop Department Manager

Hy-Vee; Dubuque (IA); On-site; USD 22,000 - 33,000; Full time

Job summary

Hy-Vee in Dubuque, IA seeks a Coffee Shop Department Manager to lead a welcoming, high-energy coffee shop. You will set standards for service, train staff, and drive daily operations to deliver great product and a superior customer experience.

You will manage scheduling, inventory, promotions and team development in a fast-paced environment, partnering with store leadership to meet department goals.

Qualifications

• High school diploma or equivalent required; on-the-job training preferred.
• Strong customer service and leadership abilities.
• Experience in a fast-paced food service environment.
• Ability to mentor and develop a team.

Responsibilities

• Set and uphold department standards for customer service, cleanliness and profitability.
• Lead a welcoming environment and engage with customers while guiding the team.
• Recruit, hire, train, supervise and evaluate department staff.
• Coordinate scheduling, daily plans, and department goals with store leadership.
• Oversee ordering, pricing, invoicing and department bookkeeping.
• Analyze sales trends and plan promotions and displays.
• Ensure proper temperatures, storage, freshness and sanitation.
• Maintain equipment and manage inventory and pre-orders.

Skills

Customer service

Leadership

Team development

Staff scheduling

Communication

Education

High school diploma or equivalent

Job description

Additional Considerations (if any): Must be 18+ - At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description: Job Title: Coffee Shop Department Manager Department: Coffee Shop FLSA: Hourly Revision Date: 07/2026

About Hy-Vee At Hy-Vee, we believe the shortest distance between two people is a smile.

We’re seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers’ lives easier, healthier and happier.

The Role and Why It’s Important

As the Coffee Shop Department Manager at Hy-Vee, you’ll lead one of our most welcoming and energizing departments. You’ll set the standard for quality, service, and team performance, ensuring that every customer who stops in for their morning coffee or afternoon pick-up gets a great product and an even better experience. If you’re a natural leader who takes pride in running a smooth operation, loves developing a team, and thrives in a fast-paced environment, this role is a great fit for you.

What You’ll Do

• Set and uphold department standards for customer service, cleanliness, sanitation, team relations, and overall profitability
• Build a friendly, welcoming atmosphere by encouraging your team to greet and engage with customers and leading by example
• Assist customers with finding products, reaching items, carrying heavy purchases, and going the extra mile to make their visit a great one
• Recruit, hire, train, supervise, and evaluate department employees, and handle performance and disciplinary matters as needed
• Coordinate scheduling, daily work plans, and department goals in partnership with store leadership
• Oversee ordering, replenishment, pricing, invoicing, and department bookkeeping
• Analyze weekly and monthly sales trends, prepare ad projections, and plan promotions and displays
• Ensure proper product temperatures, storage procedures, and freshness standards to minimize shrink
• Understand and troubleshoot department equipment and coordinate maintenance as needed
• Maintain consistent speed of service by ensuring all staffing requirements are met
• Conduct department inventory and manage product pre-orders
• Maintain compliance with Hy-Vee’s dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed

You’ll receive direction and support from: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director

Your Skills

• Deliver outstanding customer service and inspire your team to do the same
• Lead, motivate, and develop a team in a fast-paced food service environment
• Solve practical problems and make sound decisions with a variety of variables
• Use basic math skills, including fractions, decimals, and percentages
• Communicate clearly in writing and verbally with customers, employees, and vendors
• Handle confidential information, including employee compensation, sales data, and inventory reports, with discretion
• High school diploma or equivalent required; on-the-job training and sanitation courses preferred; one or more years of related work experience preferred

Reporting Relationships

Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home, and Food Service Director

Direct Reports

Coffee Shop Department Employees

Education and Experience

High school diploma or equivalent required. On-the-job training and sanitation courses preferred. One or more years of related work experience preferred.

Physical Requirements

• Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
• Continuously stand and walk on hard surfaces for extended periods
• Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material‑handling equipment (required operator certification must be completed prior to independent use)
• Work in cooler or freezer environments for extended periods
• Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product
• Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
• Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
• Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Work Environment

This is a fast-moving, hands-on role where no two days are the same. You may frequently work in areas with temperature extremes and dampness. The role involves working with and around standard coffee shop and store equipment and may include exposure to electrical equipment, cleaning products, or solvents. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.

Are you ready to smile.

Employment is contingent upon the successful completion of a pre employment drug screen.