Coffee Shop Attendant

Crestline Hotels & Resorts; Atlanta (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Crestline Hotels & Resorts is hiring a Coffee Shop Attendant in Atlanta, GA to warmly greet guests, prepare coffee and beverages, and ensure 100% guest satisfaction. You will maintain a clean service area, prepare items like latte and cappuccino, and use the POS for orders while following safety protocols.

The role requires flexibility across shifts, with a full-time schedule from 6am to 2pm, and a focus on creating a welcoming guest experience in a hotel coffee shop setting.

Qualifications

• Customer-focused guest service and hospitality mindset.
• Ability to follow safety protocols and sanitation guidelines.
• Willingness to adapt to changing guest needs and shifts.

Responsibilities

• Provide personalized service to all guests.
• Greet guests and take orders for coffee, tea, and beverages.
• Prepare drinks and maintain knowledge of standard recipes.
• Operate POS and handle cash or card transactions.
• Set up, stock, and clean the coffee shop area.
• Restock supplies and manage inventory as needed.
• Monitor cleanliness and safety of the service area.
• Address guest requests and resolve issues with Manager guidance.

Skills

Customer service

Communication

Safety protocols

Adaptability

Attention to detail

Education

High school diploma or equivalent

Tools

POS system

Job description

The Coffee Shop Attendant is responsible for preparing and serving coffee, teas, and other beverages, greeting each guest, and ensuring that guests are 100% satisfied.

Potential Career Paths

F&B Supervisor – F&B Manager – Director of Food and Beverage-Director of Operations – General Manager - VP of Food & Beverage

Key Duties & Responsibilities

• Providing personalized service to all guests.
• Understands and abides by all safety protocols.
• Willingly embrace last-minute changes in direction and unexpected changes in operational plan.
• Performs other duties as assigned.
• Maintains positive guest relations at all times.
• Prepare food and beverages such as fresh fruit, coffee, and juices.
• Ability to utilize equipment used for drink and food making as necessary.
• Maintains knowledge of standard recipes (latte, cappuccino, macchiato, specialty drinks).
• Utilizing POS according to standards as necessary.
• Set out and arrange cold food such as rolls, muffins, and cereal for purchase.
• Set up and maintain the coffee shop service area and keep it clean and well presented.
• Maintains safety and sanitation requirements and storage procedures.
• Complete daily inventory of food, beverages, and supplies needed for each day.
• Order and/or purchase all necessary supplies.
• Ensure that all equipment is in working order and clean; rectify any deficiencies and report maintenance problems to the manager.
• Monitor and maintain the quality of all food and beverages and cleanliness of service lines.
• Restock food products and supplies as needed.
• Clear and clean tables as they are vacated throughout the shift.
• Remove trash and clean up spills immediately.
• Return unused food supplies to designated areas and store.
• Complete opening and closing side duties as assigned.
• Listen and respond to guests’ requests and complaints.
• Provide guests with information about local area, including giving directions.
• Report any equipment damages, safety hazards, maintenance problems and personnel problems to the Manager.

Requirements

• Education/Experience: Any combination of education, training or experience that provides the required knowledge, skills, and abilities.
• Certificates & Licenses: Food Handlers Certification (If applicable).

Full time position 6am- 2pm