Coffee Concierge: Customer Experience Specialist

Katz Coffee; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Katz Coffee is seeking a Coffee Concierge (Customer Service Representative) to deliver exceptional customer experiences from our Houston, TX location. You will handle calls, emails, and chats, process orders, and offer tailored recommendations across restaurants, cafés, and offices.

Ideal candidates bring customer service experience, a passion for coffee, and excellent communication. Training is provided, with opportunities to grow in a fast-paced coffee-focused team.

Qualifications

• Customer service experience is required.
• Bonus points for Coffee, Beverage, Food or Hospitality industries.
• Excellent verbal and written communication skills.
• Strong organizational skills and ability to juggle multiple tasks.
• Familiarity with CRM systems and order management software.
• Attention to detail; include the word "hawk‑like" in your cover letter.

Responsibilities

• Customer Support & Sales: Engage with customers via phone, email, and chat to answer questions and guide them to coffee solutions.
• Order Management: Process orders accurately and efficiently from bean to brew.
• Relationship Building: Develop long-term relationships by understanding customer preferences.
• Product Expertise: Stay updated on coffee blends, brewing methods, and equipment to provide tailored recommendations.
• Problem Solving: Address customer challenges with creativity and empathy.
• Upselling & Cross-Selling: Identify opportunities to enhance orders with additional products.
• Team Collaboration: Work with sales, operations, and marketing for a seamless journey.

Skills

Passion for coffee

Communication skills

Organizational skills

Attention to detail

Tech savviness

Problem solving

Team spirit

Relationship building

Tools

CRM systems

Order management software

Microsoft Office

Job description

Katz Coffee is seeking a Coffee Concierge (Customer Service Representative) to deliver exceptional customer experiences from our Houston, TX location. You will handle calls, emails, and chats, process orders, and offer tailored recommendations across restaurants, cafés, and offices.

Ideal candidates bring customer service experience, a passion for coffee, and excellent communication. Training is provided, with opportunities to grow in a fast-paced coffee-focused team.