Cocktail Server - The Spot

Xfinity Live!; Nashville (TN); On-site; USD 17,000 - 28,000; Full time

Job summary

Xfinity Live! in Nashville, TN is seeking a Cocktail Server to greet guests, take orders, and deliver drinks in a fast-paced venue. You will upsell menu items and provide an energetic, professional guest experience.

The ideal candidate has at least 1 year of serving experience, fluent English, strong communication skills, and a positive demeanor. POS experience and cash handling knowledge are a plus; night and weekend shifts may be required.

Qualifications

• One year of serving in a fast-paced venue, preferably nightclub.
• Fluent English required; other languages preferred.
• Courteous, pleasant, and good-natured demeanor.
• Communication with guests, bartenders and kitchen staff.
• Alcohol awareness certification or health/food handler card as required by local/state law.
• Reading and writing abilities used for orders and paperwork.
• Basic math for cash and credit handling.
• May work nights, weekends, and holidays.

Responsibilities

• Greet guests and take beverage and food orders promptly.
• Serve cocktails and up-sell menu items.
• Maintain energy, professionalism and a friendly smile at all times.
• Communicate clearly with staff using the POS system.
• Ensure guests meet minimum age for alcohol consumption.
• Monitor alcohol service and report incidents as needed.
• Complete all assigned side work and account for sales and payments.
• Promote teamwork and coordinate with other departments.
• Coordinate with bartenders and kitchen for orders.

Skills

Fluent English

Customer service

Communication

Teamwork

Cash handling

Education

Alcohol awareness certification

Food handler permit

Tools

POS system

Job description

Cocktail Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professionalmanner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.Must be willingto provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able tocommunicate effectivelyand clearly with co-workers and kitchen staff both verbally andutilizing the point of sales system.
• Communicate withguests clearly, patiently and with good humor.
• Must be well-versed inallconcept products andmenu itemsin order to guide the guest experience and sell food and beverage items.
• Consistentlychecks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• AlertManagement of any service and/or safety issues.Make appropriate service recovery gestures according to establishedguidelines in order to ensure total guest satisfaction.
• Promoteteamwork and quality service through daily communication and coordinationwith other departments.
• Coordinatewith bartenders and kitchen for ordering and receipt of food and beverages.

Cocktail Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized asignificant amount of time when interacting with guests, bartender, waitstaff, cooks, and supervisors.
• Alcoholawareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Cocktail position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts,boxes, bottles, etc.).
• Must be able to efficiently and safely stand andmoveabout theentire facility during each shift.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.