Cocktail Server- PT- Vinyl Room

Live Nation Entertainment; Las Vegas (NV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free concert tickets

Dog-friendly offices

Student loan reimbursement

Adoption/fertility support

Job summary

Live Nation Entertainment is seeking a dynamic server for the House of Blues Las Vegas/Vinyl Room to deliver upscale bottle and beverage service, greet guests, and guide them through a premium dining experience. You will maximize guest satisfaction through expert wine knowledge, attentive service, and proactive upselling, in a fast-paced, live-music environment.

The role requires a minimum of 2 years in upscale dining/nightlife, flexible hours, and the ability to work late.

Qualifications

• Responsible Alcohol Awareness Training Certification or Equivalent.
• Must have a minimum of 2 years experience serving in a up-scale dining and night life venue.
• Working knowledge of high-end restaurant operations and safe, responsible alcohol service.
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs.
• High School Diploma or equivalent.
• Must have a flexible schedule.
• Must be able to adhere to Dress and Appearance Guidelines.
• Flexible schedule and ability to work late hours.
• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems.
• 2 years bottle service experience.
• 3 years work experience interacting with people in a positive environment.
• Tolerance of all cultures, music and art forms.
• Point of Sales knowledge
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID’s
• Experience in a live music environment

Responsibilities

• Provide recognition to Vinyl Room Members, Live Nation Corporate Executives and VIPs to instill appreciation for their membership and patronage.
• Impeccable knowledge regarding the steps of service for up-scale dining.
• Expert confidence in both bottle and wine service skills.
• The ability to up-sell and offer food and beverage suggestions to guests.
• Extensive aptitude of culinary terms, methods, and up-scale cuisine.
• Guide and direct guests through their dining experience utilizing recommendation and expertise.
• Understand and execute the standards and procedures of Bottle Service.
• Articulate vocabulary with the ability to adapt and socialize with current audience.
• Maintain exemplary grooming standards.
• Cash handling and POS experience.
• Strong working knowledge of all beverages.
• Deal with intoxicated guests in a positive and safety minded manner.
• Anticipate and respond to guests needs.
• Suggestively sell beverages and menu items; take orders.
• Answer guest questions, make recommendations, up-sell liquors.
• Communicate drink orders to bar through POS system.
• Deliver drinks, maneuver trays through large crowds.
• Maintain atmosphere control by circulating through work area.
• Remove dirty glasses, dishes, ashtrays from tables, lift/move bus tubs up to 25lbs.
• Keep tables clean/wiped.
• Clean spills, remove obstacles from floor using proper lifting techniques.
• Maintain House of Blues and Vinyl Room safety and sanitation standards.
• Follow housekeeping standards per HOB policy.
• Keep current on SOPs.
• Request ID from guests under 30.
• Ensure responsible alcohol service per local laws and HOB policies.
• Refuse service to intoxicated guests when needed, report to manager.
• Process comps and voids per policy.
• Assist other servers and staff as needed.
• Attend pre-shift meeting with Manager on Duty.

Skills

Alcohol awareness

Upselling

Wine service

Multitasking

Dress code compliance

POS systems

Education

High School Diploma or equivalent

Tools

POS systems

Job description

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales… we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support… it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

WHAT THIS ROLE WILL DO

• Ability to give proper recognition to Vinyl Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage
• Impeccable knowledge regarding the steps of service for up-scale dining
• Expert confidence in both bottle and wine service skills
• The ability to up-sell and offer food and beverage suggestions to guests
• Extensive aptitude of culinary terms, methods, and up-scale cuisine
• Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise
• Ability to understand and execute flawlessly the standards and procedures of Bottle Service.
• Articulate vocabulary with the ability to adapt and socialize with current audience
• Exemplary and professional grooming standards
• Cash handling experience and Point of Sales System experience
• Strong working knowledge of all beverages
• Ability to deal with intoxicated guests in a positive and safety minded manner
• Ability to anticipate and respond to guests needs
• Suggestively sell beverages and menu items; take orders
• Answer guest questions, make recommendations, up-sell liquors
• Communicate drink orders to bar through Point of Sales system
• Deliver drinks, maneuvering trays through large crowds
• Maintain line of sight/atmosphere control by circulating through your work area throughout shift
• Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.
• Keep tables clean/wiped
• Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques
• Maintain House of Blues and Vinyl Room safety and sanitation standards
• Follow housekeeping standards per HOB policy
• Keep current on all standard operating procedures
• Request identification from any guest who appears to be under 30 years of age
• Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies
• Recognize when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager
• Ensure that comp and void checks are processed according to HOB policy
• Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift

WHAT THIS PERSON WILL BRING

Required:

• Responsible Alcohol Awareness Training Certification or Equivalent
• Must have a minimum of 2 years experience serving in a up-scale dining and night life venue
• Working knowledge of high-end restaurant operations and safe, responsible alcohol service
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs
• High School Diploma or equivalent
• Must have a flexible schedule
• Must be able to adhere to Dress and Appearance Guidelines
• Flexible schedule and ability to work late hours
• Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems
• Ability to deal with intoxicated guests in a positive and safety minded manner
• 2 years bottle service experience
• 3 years work experience interacting with people in a positive environment
• Tolerance of all cultures, music and art forms

Preferred:

• Point of Sales knowledge
• Interest in wines, spirits, and Mixology
• Interest in Night Life
• Cash handling experience
• Experience recognizing valid ID’s
• Experience in a live music environment

Physical Demands/Working Environment:

• Working environment is fast-paced and often loud and stressful
• Position requires extended periods of prolonged standing and working on your feet
• Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.