Cocktail Server Polo Lounge - The Windsor Court

The Windsor Court; Duluth (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a motivated and customer-oriented cocktail server to join their team. In this dynamic role, you will be responsible for delivering exceptional service, ensuring guests have a memorable experience from start to finish. Your responsibilities will include taking beverage orders, resolving customer issues, and maintaining the cleanliness of the Polo Lounge. This position offers a competitive benefits package, making it an excellent opportunity for those who thrive in a fast-paced environment and are passionate about hospitality. If you are ready to make a positive impact and work in a vibrant setting, this role is perfect for you.

Benefits

Medical Coverage

Dental Coverage

Vision Coverage

Paid Time Off

401k Retirement Plan

Employee Assistance Program

Discounted Parking

Qualifications

• Proven experience as a server or in a similar role.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide outstanding service to guests and fulfill beverage requests.
• Maintain cleanliness of the Polo Lounge and handle transactions accurately.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Problem Solving

Job description

Description

The Windsor Court seeks a highly motivated and customer-oriented individual to join our team as a cocktail server. As a Polo Lounge Server, you will be responsible for providing outstanding service to our guests, ensuring a positive first and last impression by maintaining a professional, pleasant, and helpful attitude while fulfilling guests' needs.

Responsibilities:

- Take and fulfill guest beverage requests in a timely and accurate manner

- Address and resolve all customer problems in an efficient and effective manner

- Responsible for maintaining high product knowledge

- Bus tables as necessary

- Maintain cleanliness of all Polo Lounge and surrounding areas

- Handle cash and credit card transactions accurately and efficiently

- Monitor inventory levels and restock supplies as needed

- Follow all safety and sanitation procedures

- Ensures tips are reported correctly for tax processing

- Attempts to limit problems and liability related to customers' excessive drinking by taking steps such as discontinuing alcohol service and notifying management of potential problem(s)

- Ensure compliance with state and federal age requirements for serving alcoholic beverages

Benefits:

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

• Medical, Dental, and Vision Coverage
• Paid Time Off
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Employee Assistance Program
• 401k Retirement Plan
• Discounted Parking

Requirements

- Proven work experience as a server or in a similar role

- One year Bartender/Server in a luxury setting preferred

- Excellent communication and interpersonal skills

- Ability to work in a fast-paced environment

- Ability to work flexible hours, including weekends and holidays

- Ability to stand for extended periods

- Must be able to lift up to 25 pounds