Cocktail Server - La Société

Hyatt Regency San Francisco Downtown SOMA; San Francisco (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Un hôtel de luxe à San Francisco cherche un serveur/une serveuse pour offrir un service exceptionnel aux clients. Vous serez responsable de la commande et de la livraison des boissons, tout en maintenant un environnement propre et accueillant. Si vous avez un diplôme de lycée et une passion pour le service, postulez dès maintenant!

Qualifications

• Expérience dans un hôtel ou un domaine connexe préférée.
• Doit être en âge légal de servir des boissons alcoolisées.
• Capacité à rester debout pendant le service.

Responsibilities

• Compléter la liste de contrôle d'ouverture/fermeture selon les normes.
• Accueillir les invités et traiter les commandes de boissons.
• Assurer la satisfaction globale des clients.

Skills

Communication

Service client

Écoute active

Flexibilité

Education

Diplôme de lycée ou équivalent

Job description

What you will be doing

• Complete opening/closing checklist according to standards.
• Welcome guests, take their drink orders relay order to bartender, process order, deliver order to guest and receive payment for order.
• Have knowledge of which garnishes go in each drink.
• Process credit card and room charges.
• Clear and clean tables when guests leave, return glasses to be washed.
• Keep lounge area clean and free from debris at all times.
• Follow all cash handling policies, and prepare closing report for night audit.
• Perform all side work duties according to the schedule.
• Full knowledge of state liquor laws.
• Be familiar with the computer system.
• Help the bartender prepare drinks when needed.
• Assist bartender with hors d’oeuvres tables for cocktail hour in set up and breakdown.
• Ensure overall guest satisfaction.

The ideal candidate for this position

• High school diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be of legal age to serve alcoholic beverages, according to local state laws.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

Source: Hospitality Online