Cocktail Server Foundation Room

Live Nation Entertainment Inc; Houston (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Live Nation Entertainment Inc is seeking a high-energy hospitality professional for upscale dining and nightlife services at our Houston venue.

You will deliver bottle service, wine knowledge, and exceptional guest interaction, while ensuring responsible alcohol service and efficient POS operations throughout shifts.

Qualifications

• Minimum 2 years experience serving in upscale dining and nightlife venues.
• High School Diploma or equivalent.
• Flexible schedule and ability to work late hours.
• Experience with cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, POS systems.
• Ability to deal with intoxicated guests in a positive and safety minded manner.

Responsibilities

• Provide bottle service and wine knowledge to guests.
• Deliver drinks and food, maintain tables and bussing.
• Take orders, upsell beverages and menu items.
• Ensure responsible alcohol service per local laws and policies.
• Handle cash, credit card or travelers checks according to policy.
• Communicate drink orders to bar via POS and coordinate service.
• Attend pre-shift meetings and follow safety sanitation standards.

Skills

Bottle service

Wine service

Upselling

POS knowledge

Education

TABC Certification

High School Diploma

Tools

Point of Sale (POS)

Job description

Job Summary:

Responsibilities:

Ability to give proper recognition to Foundation Room Members, Live Nation Corporate Executives and VIP’s to instill appreciation for their membership and patronage

Impeccable knowledge regarding the steps of service for up-scale dining

Expert confidence in both bottle and wine service skills

The ability to up-sell and offer food and beverage suggestions to guests

Extensive aptitude of culinary terms, methods, and up-scale cuisine

Capacity to guide and direct guests through their dining experience utilizing recommendation and expertise

Ability to understand and execute flawlessly the standards and procedures of Bottle Service. Articulate vocabulary with the ability to adapt and socialise with current audience

Exemplary and professional grooming standards

Cash handling experience and Point of Sales System experience

Strong working knowledge of all beverages

Ability to deal with intoxicated guests in a positive and safety minded manner

Ability to anticipate and respond to guests needs

Suggestively sell beverages and menu items; take orders

Answer guest questions, make recommendations, up-sell liquors

Communicate drink orders to bar through Point of Sales system

Deliver drinks, manoeuvring trays through large crowds

Maintain line of sight/atmosphere control by circulating through your work area throughout shift

Remove dirty glasses, dishes, ashtrays from tables, including the lifting/moving of bus tubs up to 25lbs.

Keep tables clean/wiped

Clean spills, remove food, trash or other obstacles from floor using proper lifting techniques Maintain House of Blues safety and sanitation standards

Follow housekeeping standards per HOB policy

Keep current on all standard operating procedures

Request identification from any guest who appears to be under 30 years of age

Ensure responsible alcohol service per local ordinance alcohol awareness training and HOB alcohol policies

Recognise when guests are becoming too intoxicated and refuse further service of alcohol in a courteous and safety-minded manner, bringing it to the attention of the manager

Receive payment and process cash, credit card or Travelers check transactions according to HOB policy

Ensure that comp and void checks are processed according to HOB policy

Assist other servers and staff as needed Attend pre-shift meeting conducted by Manager on Duty prior to the start of each shift

Qualifications:

Required:

TABC Responsible Alcohol Awareness Training Certification or Equivalent

Must have a minimum of 2 years experience serving in a up-scale dining and night life venue Working knowledge of high end restaurant operations and safe, responsible alcohol service Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs

High School Diploma or equivalent

Must have a flexible schedule

Must be able to adhere to Dress and Appearance Guidelines

Flexible schedule and ability to work late hours

Working Knowledge of cocktail tray service, basic food service, responsible alcohol service, drink recipes and garnishes, point of sales systems

Ability to deal with intoxicated guests in a positive and safety minded manner

2 years bottle service experience

3 years work experience interacting with people in a positive environment

Tolerance of all cultures, music and art forms

Preferred:

Point of Sales knowledge

Interest in wines, spirits, and Mixology

Interest in Night Life

Cash handling experience

Experience recognising valid ID’s

Experience in a live music environment

Physical Demands/Working Environment:

Working environment is fast-paced and often loud and stressful

Position requires extended periods of prolonged standing and working on your feet

Must be able to lift or move up to 25 lbs using proper lifting techniques

EQUAL EMPLOYMENT OPPORTUNITY

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.