Cocktail Server - Cece's Roland Park

Live! Hospitality & Entertainment; Baltimore (MD); On-site; USD 13,776 - 16,531; Part time

Benefits offered by this job

Meals provided

Growth opportunities

Job summary

A prominent hospitality company in Baltimore is seeking an experienced Cocktail Server to provide excellent service in a lively environment. You will greet guests, take orders, and ensure guest satisfaction while managing alcohol service responsibly. The ideal candidate has at least one year of experience in a fast-paced venue and possesses strong communication and customer service skills. This role offers a competitive hourly rate plus tips and opportunities for growth within the company.

Qualifications

• At least 1 year of serving in a fast-paced food and beverage venue, preferably nightclub.
• Must meet state legal age requirements.
• Must be courteous, pleasant, and good-natured.

Responsibilities

• Greet guests and take orders in a professional manner.
• Serve cocktails and menu items to bar guests.
• Monitor guest behavior regarding alcohol consumption.

Skills

Customer service

Knowledge of liquor brands

Fluent English

Basic math skills

Communication skills

Education

Alcohol awareness certification

Food service permit

Job description

Cocktail Server Responsibilities

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
• Communicate with guests clearly, patiently and with good humor.
• Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
• Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• Alert Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.

Cocktail Server Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must meet state legal age requirements.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Cocktail Server position requires the ability to perform the following

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
• Must be able to efficiently and safely stand and move about the entire facility during each shift.
• Bending, stooping, kneeling, lifting.

Benefits

• Meals provided
• Growth opportunities with Live! Hospitality & Entertainment

This is a tipped role. The hourly rate is $10 - $12 per hour + tips.