Cocktail Server, Aces- Full & Part Time

Yaamava Resort & Casino at San Manuel; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Yaamava Resort & Casino at San Manuel is seeking a Cocktail Server to take orders, serve beverages, and process payments while upholding brand standards. The role requires attention to service quality, accuracy with cash, and excellent guest interaction in a fast-paced casino environment.

Candidates should be at least 21, able to read and communicate in English, and willing to work evenings, weekends, and holidays as needed. Training will cover beverage presentation and safety procedures.

Qualifications

• High school diploma or GED required.
• Six months of related experience or training.
• Must be at least 21 years old.

Responsibilities

• Take guest orders and forms of payment.
• Serve alcoholic and non-alcoholic beverages per brand standards.
• Maintain clean workstation and proper beverage setup.
• Provide attentive, respectful guest service and assist team as needed.

Skills

Customer service

Cash handling

English proficiency

Communication

Education

High School Diploma or GED

Tools

POS system / cash register

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Takes orders and forms of payment from guests while adhering to Yaamava Service and Brand Standards. The Cocktail Server orders all alcoholic beverages from the Bartender and pays the Bartender for the complete order, process may vary per venue. They return to guests in a timely manner with their beverages and proper change. Non-alcoholic drinks are prepared by the Server or Bartender adhering to process in place. The Cocktail Server addresses guests in an attentive and respectful manner, providing exceptional customer service.
• Ensures service check-ins are completed for the assigned section to pick up trash, empty glasses/bottles, and ashtrays (if applicable), and inquires if anyone needs “cocktail or drink service” throughout their scheduled shift. Follows up with guests to inquire if they would like continued service. Adheres to the scheduled section and corresponding break times. Communicates and works with team members and management to ensure proper floor coverage and exceptional guest service.
• Maintains a high degree of alcohol expertise, including the numerous types of spirits, beer, wine, and cocktails available, and the appropriate garnish and presentation standards. Maintains a correct understanding of all beverage prices to date. Responsible for collecting accurate payment for each drink or round of drinks as they are requested, using the "cash and carry" alcohol service system.
• Maintains a clean and organized workstation as well as completing daily side-work as assigned. Maintains a clean and proper set-up of beverage tray including beverage napkins, small pad of paper for taking orders, a pen, and tip cup.
• Performs other duties as assigned to support the efficient operation of the department.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• High School Diploma or GED required.
• Minimum six (6) months of related experience or training required.
• Must be at least 21 years of age.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to read, write and communicate in the English language.
• Must be able to perform simple mathematical operations (addition, subtraction, multiplication, and division).
• Must be able to manage cash transactions accurately and securely.
• Must be able to provide friendly and efficient service to guests and team members, addressing their needs and resolving issues.
• Must be able to have clear and effective communication with guests and team members.
• Must be able to work under pressure by staying calm and efficient during busy period(s).

LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Must obtain and maintain a current Food Handler’s card.
• Must obtain and maintain a Responsible Beverage Service (RBS) certification.

No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job. Primary work environment is in a climate-controlled Casino & Resort setting. Work requires travel to attend meetings, trade shows, and conferences. Incumbents may be required to work evening, weekend and holiday shifts. Must be able to work in a fast-paced, high-demand environment. Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally. Sedentary work: involves sitting some of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer. Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions. Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone. Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings, via videoconference and over the telephone. Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility. Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties. Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours. The employee may be exposed to fumes or airborne particles including secondhand smoke. Reasonable accommodation will be made in compliance with all applicable law.

EMPLOYEE VALUE PROPOSITION

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow and contribute to a better future for all of us. Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.