Cocktail Server

IS Sunset Management LLC in; West Hollywood (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

IS Sunset Management LLC is hiring a Cocktail Server in West Hollywood, CA. The role focuses on delivering outstanding guest service, developing relationships with guests, and providing personalized service while maintaining cleanliness and safety at the assigned station.

The cocktail server will upsell food and beverage items, handle cash/credit and POS procedures accurately, and respond promptly to guest requests.

Qualifications

• Experience in hospitality or food service settings preferred.
• Ability to deliver personalized service and anticipate guest needs.
• Excellent communication and hospitality skills.

Responsibilities

• Deliver excellent guest service and build relationships with guests.
• Perform opening/closing procedures and ensure station cleanliness.
• Handle cash/credit and POS transactions accurately per policy.
• Upsell food and beverage menu items to guests.
• Monitor guest drinks and ensure compliance with health and safety standards.
• Provide food service and respond promptly to guest requests to ensure a memorable experience.

Skills

Customer service

Guest relationship building

Upselling

Tools

POS systems

Job description

Cocktail Server (Food Services)

SUMMARY/OBJECTIVE

The Cocktail Server is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, anticipating and delivering guests needs.

ESSENTIAL JOB FUNCTIONS

• Maintain and ensure the overall cleanliness and safety of work area/assigned station and the establishment.
• Perform opening and closing procedures.
• Ensure that all procedures concerning bar tabs and the transfer of tables are met.
• Perform accurate cash/credit handling and POS procedures in accordance with Company policies and procedures.
• Upsell food and beverage menu items.
• Must have extensive knowledge of a variety of alcoholic beverages; must retain and maintain complete knowledge of all food and beverage menu items.
• Check identification for proof of age when required.
• Monitor guest drinks and proactively anticipate their needs.
• Provide food service as appropriate.
• Develop relationships with guests in order to provide personalized service.
• Resolve guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Respond to guest requests promptly and accurately to create a positive and memorable experience.
• Proper handling of VIPs, recognition of repeat guests, and protection of their privacy and confidentiality.
• Ensure sanitation fundamentals and Health Department requirements that are set forth by PUBLIC, local, state and federal regulations are in compliance.
• Ensure compliance with all hotel policies and procedures at all levels.