Cocktail Server

HMSHost; Milwaukee (WI); On-site; USD 16,531 - 24,796; Full time

Benefits offered by this job

Health, dental and vision insurance

Generous paid time off

Holiday pay

Meal and Transportation Benefits

401(k) retirement plan with company?ed

Job summary

HMSHost is hiring a Server in Milwaukee, WI to take and input food and beverage orders, serve guests, and coordinate with the kitchen to ensure timely service and quality. This role emphasizes delivering the highest level of customer service in a fast-paced environment.

The position requires at least 6 months of serving experience, ability to lift up to 20 lbs, and strong communication with guests and team members. Training and growth opportunities are provided within HMSHost's network.

Qualifications

• Minimum 6 months serving experience, preferably in high-volume or fast casual dining environments.
• Requires ability to lift/move up to 20 lbs.
• Must be able to speak and understand instructions, read policy documents, and communicate with customers.

Responsibilities

• Take and enter food and beverage orders accurately and promptly.
• Serve customers in assigned sections and coordinate with kitchen for timely delivery.
• Check back with guests to ensure satisfaction and handle requests.
• Maintain clean station and restock as needed.
• Handle payments and provide change following cash handling policies.

Skills

Customer service

Communication

Teamwork

Multitasking

Tools

POS system

Job description

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• *401(k) retirement plan with company match
• *Company paid life insurance
• *Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

*Benefits may vary by position so ask your recruiter for details.

Summary

The Server is responsible for taking food and beverage orders; entering orders quickly and in proper sequence; serving food and beverages for guests in their section as well as other sections; coordinating with the kitchen to ensure timely service and quality of the food; and providing the highest quality of service to the customer at all times; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager, Assistant Store Manager, or General Manager depending on local requirements.

Essential Functions

• Takes food and beverage orders, places orders, delivers orders, checks back after delivery of food to ensure guest satisfaction, observes guests to respond to any additional needs
• Maintains table appearance by pre-bussing, checks drink levels, removes clutter and provides adequate napkins, etc
• Presents check for payment and provides change as needed
• Follows HMSHost customer service, adult beverage and cash handling policies and procedures
• Keeps station clean, sets up and takes down station tables appropriately
• Completes any assigned side work

Minimum Qualifications, Knowledge, Skills, and Work Environment

• Must meet state minimum age for serving alcoholic beverages
• Requires at least 6 months of closely related serving experience, work experience in high volume or fast casual dining restaurant environment preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to lift and/or move up to 20 lbs
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers

• Frequently immerses hands in water and water diluted with chemical solutions

Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW)

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates (“the Company”), is an equal opportunity employer. It is the Company’s policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as “protected characteristics”).

Source: HMSHost