Cocktail Server

Shelby American, Inc.; Lincoln City (OR); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated server to deliver outstanding guest service in a vibrant gaming environment. In this role, you will be responsible for taking and delivering beverage orders, ensuring cleanliness, and operating the Point of Sale system. This dynamic position requires excellent communication and interpersonal skills, as you will interact with a diverse clientele while adhering to strict service standards. If you thrive in a fast-paced atmosphere and enjoy providing exceptional service, this opportunity is perfect for you. Join a team that values your contributions and offers a lively work environment.

Qualifications

• Must be 21 years or older to work in this position.
• One year of experience as a server preferred.

Responsibilities

• Provide exemplary guest service and take beverage orders.
• Operate POS system and ensure cleanliness of beverage stations.

Skills

Customer Service

Communication Skills

Accuracy

Interpersonal Skills

Education

High School Diploma or GED

Tools

Point of Sale (POS) System

Job description

Description

Position Summary

Responsible for providing exemplary guest service by taking and delivering beverage orders.

Essential Functions

• Providing exemplary guest service to all CWCR guests.
• Takes guest alcohol and non-alcohol orders, calculates accurate cost totals, collects payment from guest, counts back correct change, and delivers drink to guest.
• Monitors beverage stations ensuring cleanliness and adequately stocked supplies.
• Carries a full tray of drinks to assure expedient service to our guest.
• Works designated areas of responsibility to assure proper customer service.
• Serves wine and bottled or draft beer.
• Serves snacks or food items to customers.
• Operates Point of Sales (POS) system and collects money for drinks served.
• Checks identification of customers to verify age requirement for purchase of alcohol.
• Performs all opening, closing, cleaning, and stocking responsibilities at the end of the shift.
• Adheres to all OLCC and Chinook Winds Casino Resort policies and procedures regarding alcohol service.
• Maintains overall cleanliness and appearance of designated area of responsibility.
• Assists other floor personnel on an as needed basis, including bartending.
• Performs all duties in accordance with Chinook Winds Casino Resort guest service standards.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Provides input or recommendations for improvements and changes in processes or services.
• All other duties as assigned.

Position Qualifications

WORKERS IN THIS POSITION MUST BE 21 YEARS OR OLDER

Competency Statements

• Accuracy - Ability to perform work accurately and thoroughly.
• Communication Skills - Ability to communicate effectively with others verbally.
• Customer Oriented - Ability to take care of the guests’ needs while following company procedures.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.

Education

High school diploma or GED preferred.

Experience

One year of experience as a server preferred.

Computer Skills

Experience with Point of Sale (POS) systems preferred.

Certificates & Licenses

• Must obtain a Siletz Tribal Gaming License.
• Must have OLCC temporary permit before start date and obtain OLCC Permit within 45 days of the start date.
• Must have a Food Handlers Permit within 30 days of start date.
• Must obtain VIP (Visually Intoxicated Persons) Permit within 45 days of employment.

Other Requirements

• Knowledge of regulations governing food preparation and service.
• Knowledge of alcoholic beverages.
• Basic math skills.

Physical Demands

• Stand: Constantly
• Walk: Constantly
• Sit: Not Applicable
• Handling/Fingering: Constantly
• Reach Outward: Constantly
• Reach Above Shoulder: Occasionally
• Climb: Not Applicable
• Crawl: Not Applicable
• Squat or Kneel: Frequently
• Bend: Frequently

Lift/Carry

• 10 lbs or less: Frequently
• 11-20 lbs: Frequently
• 21-50 lbs: Frequently
• 51-100 lbs: Occasionally
• Over 100 lbs: Not Applicable

Push/Pull

• 12 lbs or less: Constantly
• 13-25 lbs: Occasionally
• 26-40 lbs: Occasionally
• 41-100 lbs: Occasionally

Other Physical Requirements

• Vision: Near and Far
• Sense of Sound
• Sense of Smell
• Sense of Taste
• Walk up to 7 miles every 8 hours

Work Environment

Work will take place in a busy gaming environment with multiple distractions. Some or all of work may take place on the gaming floor. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated effects.

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.