Beverage Server - Casino Center Bar

003 Seminole Hard Rock Tampa; United States; On-site; USD 17,000 - 25,000; Full time

Job summary

003 Seminole Hard Rock Tampa is seeking a Cocktail Server responsible for serving both alcoholic and non-alcoholic beverages to guests throughout the property, ensuring an exceptional guest experience.

Shift options include Overnight from 12am to 8:30am and Day from 8am to 4:30pm. The casino environment is fast-paced and requires adherence to gaming regulations and AAC training guidelines.

Qualifications

• Basic mathematical calculations required for job responsibilities.
• Ability to deliver a service level that creates a memorable entertainment experience for guests.
• Must be able to present an image of excitement, enthusiasm and outgoing personality, while maintaining professionalism.

Responsibilities

• Take guest orders, serve drinks, and handle payments courteously and efficiently.
• Adhere to cash handling procedures.
• Ensure guest satisfaction in assigned areas and, when needed, other areas.
• Comply with state liquor laws and AAC training guidelines.
• Maintain a clean, sanitary, and organized bar and service area.
• Follow beverage control procedures and all company policies.

Skills

Math skills

Cash handling

Guest service

Food & beverage knowledge

Professional demeanor

Education

High School Diploma or equivalent

Certificate in Mixology

Alcohol Awareness Certification training

Job description

Benefits

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.

We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Cocktail Server is responsible for serving both alcoholic & non-alcoholic beverages to guests throughout the property, ensuring an exceptional guest experience.

Shift Options

• Overnight: Shift starts at 12am midnight until 8:30am.
• Day: Shift starts at 8am until 4:30pm.

Essential Duties

• Take guest orders, serves drinks and collects monies in a courteous and efficient manner.
• Adhere to cash handling procedures.
• Ensure guest satisfaction in assigned areas and other areas if necessary.
• Adhere to state liquor laws and Alcohol Awareness Certification (AAC) training guidelines.
• Keep bar and service area clean, sanitary and organized at all times.
• Adhere to beverage control procedures.
• Adhere to all regulatory, departmental and company policies and procedures.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discretely notifying appropriate management of concerns and observations.
• Promote positive guest and team member relations.

Qualifications

• High School Diploma or equivalent is required with a minimum of six (6) months – one (1) year of food or beverage server experience, preferably high volume.
• Certificate in Mixology is preferred.
• Must undergo Alcohol Awareness Certification training on an ongoing basis.
• Basic mathematical skills specific to job responsibilities are required, to include ability to add, subtract, multiply and divide specific to position responsibilities.
• Ability to deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Must present an image of excitement, enthusiasm and outgoing personality, while being able to project a professional demeanor.
• Must possess knowledge of both food and beverage items.
• Must be able to make cash transactions accurately.
• Conducts themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures.

Work Environment

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.

Native American Preference Policy

• The Tribal Council gives preference in all of its employment practices to Native Americans.
• First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements.
• Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

• Seminole Gaming’s employment process requires candidates to obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment.
• These background checks may include, but are not limited to: Credit Check, Criminal Background Check, Drug Screen.
• Disclaimer: While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).