Cocktail Server

Paycom; Austin (TX); On-site; USD 19,000 - 36,000; Full time

Job summary

Paycom is seeking a hotel server with experience in fine dining to deliver courteous guest service and support beverage service. The role requires familiarity with all menus, knowledge of daily specials, and upsell opportunities.

You will set up stations, assist bussers, polish glassware, and maintain grooming and safety standards. Applicants should be fluent in English, able to greet guests by surname when available, and have a basic understanding of hotel operations to direct guests as needed.

Qualifications

• Experience in fine dining service.
• Must be familiar with all hotel menus.
• Knowledge of daily specials and upsell opportunities.
• Knowledge of beverage offerings.
• Station setup and breakdown/side-work.
• Assist bussers with service or clearing of tables as needed.
• Polish and clean water glasses in assigned station.
• Complete required Z certification for New Hires (30 days), and recertification as required.
• Follow all proper hotel safety policies and procedures and use safety equipment as needed.

Responsibilities

• Wait on guests promptly and courteously.
• Serve guests according to hotel standards and menus.
• Assist with side-work and station setup/breakdown.
• Support bussers and clear tables as needed.
• Greet guests with a smile and use surnames when available.
• Maintain general hotel knowledge to assist guests with directions.
• Adhere to grooming guidelines and wear required uniform and Z-pin.
• Ensure water glasses are polished and clean before service.

Skills

Fine dining service

Menu familiarity

Upselling

Beverage knowledge

Guest interaction

Grooming standards

Education

Z certification for New Hires

Recertification as required

Tools

Computer

Printer

Telephone

Pen/pencil

Photocopying machine

Filing cabinet

Job description

Summary: To wait on tables promptly, courteously and to serve the guest in any way possible.Essential Functions:Experience in fine dining service.Must have full familiarity with all menus.Knowledge of daily specials, use opportunities to offer up-sells.Must have full knowledge of beverage offerings.Station set-up and breakdown/side-work.Assist bussers with food service or clearing of tables as needed.To polish and clean the water glasses in his/her assigned station before opening hours.Perform any other duties as assigned by the outlet manager/supervisor.Courteous service to guests.Be pleasant, smile and greet all guests, using surnames when obtained.Know general hotel knowledge in order to assist hotel guests with directions.Adhere to grooming guidelines, wear Z-pin, proper uniform standardsComplete required Z certification for New Hires (30 days), and recertification as required.Follow all proper Hotel safety policies and procedures and use safety equipment as needed.Tools and Equipment:Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, file folders, filing cabinet, facsimile machineWorking Environment:Interior of hotel, in all areas of the hotel.Exterior of hotel with exposure to weather conditions.Exposure to various hazardous chemicals.Exposure to food items and beverages.Physical DemandsWhile performing the duties of this position, the employee is regularly required to:Stand;Walk;Use hands to handle, or feel;Reach with hands and arms;Climb or balance; stoop, kneel, crouch, or crawl;Talk or hear and taste or smell;Sitting;The employee must regularly lift and/or move up to 25 pounds; able to push and pull objectsSpecific vision abilities required by this job to see, read, write, and use a computerMust be able to communicate with guests in English.No Job Description for a position can possibly include all duties, which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager.