Cocktail - PBR Baltimore

Live! Hospitality & Entertainment; Baltimore (MD); On-site; USD 17,000 - 28,000; Full time

Job summary

PBR Baltimore at 2 Market Pl, Baltimore, MD 21202 is hiring a Cocktail Server to deliver friendly, prompt service and upscale the guest experience. You will greet guests, take orders, and serve cocktails and menu items with a focus on accuracy and efficiency.

Requirements include at least 1 year in a fast-paced venue, fluent English, strong communication skills, and basic cash handling. This tipped role pays a base hourly rate plus tips and may require evening/weekend shifts.

Qualifications

• At least 1 year of serving in a fast-paced venue.
• Must speak fluent English; other languages a plus.
• Friendly, courteous and able to communicate with guests and staff.
• Alcohol awareness certification or valid permit preferred.
• Ability to handle cash and credit transactions.

Responsibilities

• Greet guests and take beverage and food orders promptly.
• Serve cocktails and menu items; upsell to increase sales.
• Maintain professional, energetic, and friendly service with a smile.
• Communicate clearly with guests and staff; operate POS system.
• Monitor guest alcohol consumption and follow safety guidelines.
• Complete side work and ensure accurate cash handling.
• Coordinate with bartenders and kitchen for orders.
• Adhere to safety and company policies.

Skills

English fluency

Customer service

Cash handling

Upselling

Education

Alcohol awareness certification

Tools

POS system

Job description

PBR Baltimore
2 Market Pl
Baltimore, MD 21202, USA

Description

From the toughest sport on dirt comes Baltimore City's most stunning country bar. Live country and southern rock bring the PBR party downtown to Power Plant live! Throw in cold beer, hard drinks, and a little bull ridin' and its every cowboy and cowgirl's nighttime oasis.

Cocktail Responsibilities include, but are not limited to:

• Greet all guests and take beverage and food orders in a prompt and professionalmanner.
• Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
• Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times.Must be willingto provide outstanding and professional service with a smile to ensure guest satisfaction.
• Must be able tocommunicate effectivelyand clearly with co-workers and kitchen staff both verbally andutilizing the point of sales system.
• Communicate withguests clearly, patiently and with good humor.
• Must be well-versed inallconcept products andmenu itemsin order to guide the guest experience and sell food and beverage items.
• Consistentlychecks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
• Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
• Must be able to complete all side work assigned.
• Accurately account for all sales and payments from the guest.
• AlertManagement of any service and/or safety issues.Make appropriate service recovery gestures according to establishedguidelines in order to ensure total guest satisfaction.
• Promoteteamwork and quality service through daily communication and coordinationwith other departments.
• Coordinatewith bartenders and kitchen for ordering and receipt of food and beverages.

Cocktail Qualifications

• At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment. Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
• Must speak fluent English, other languages preferred.
• Must be courteous, pleasant, and good natured.
• Communication skills are utilized asignificant amount of time when interacting with guests, bartender, waitstaff, cooks, and supervisors.
• Alcoholawareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

The Cocktail position requires the ability to perform the following:

• Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts,boxes, bottles, etc.).
• Must be able to efficiently and safely stand andmoveabout theentire facility during each shift.

This is a tipped position. The hourly rate is $3.63 + tips.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.