Coach Fleet Maintenance and Field Support Manager (East Region)

Motor Coach Industries; Tennessee; On-site; USD 95,000 - 105,000; Full time

Job summary

An established industry player is seeking a Technical Solutions Manager to provide exceptional technical support to customers. In this pivotal role, you will be responsible for troubleshooting and diagnosing issues with luxury motor coaches, ensuring top-tier service and support. The position demands extensive travel, showcasing your expertise in vehicle electrical systems and customer service. Join a forward-thinking company that values safety and quality, offering competitive wages and comprehensive benefits from day one. Your contributions will directly impact the company's mission to deliver reliable transportation solutions.

Benefits

Company Paid Base Dental & Vision Coverage

Company Paid Life Insurance

Medical Insurance with Employer HSA Contribution

401K plan with Company Match

Paid Vacation, Sick, and Holidays

Employer organized events throughout the year

Ongoing employee development training

Qualifications

• 5+ years supporting Motor Coach brand products or 10 years with others.
• CFC12-12 Certified and Technician Type II MV AC EPA Certification required.

Responsibilities

• Provide technical support to customers via calls and emails.
• Document troubleshooting procedures and product issues.

Skills

Programming vehicle electrical systems

Electrical systems diagnostics

Customer service skills

HVAC systems knowledge

Computer literacy (Word, Excel)

Education

High School Diploma or GED

Tools

I.O. Controls

Vansco

Actia Multiplex

Smartire/Smartwave

Bendix ABS/Traction control

CAT

DDDL

Cummins Insite

ZF

Allison Transmission diagnostics

WABCO systems

Job description

MCI is North America’s public and private market motor coach leader. Products include the luxuryJ-Series(an industry best-seller for over a decade), the workhorseD-Series, and the brand new zero-emission luxury and commuter coaches: the battery-electricJ4500 CHARGE and MCI D45 CRT LE CHARGE. MCI also provides maintenance, repair, 24-hour roadside assistance, parts, and technician training through the industry’s only Automotive Service Excellence (ASE) accreditedMCI Academy. Further information is available at www.mcicoach.com.

POSITION SUMMARY

The Technical Solutions Manager is responsible for successfully troubleshooting and providing technical support to both internal and external customers. In this critical role, the job holder travels to different sites to diagnose, troubleshoot and document service and maintenance occurrences with MCI's product.

WHAT YOU WILL DO:

• Receive and respond to incoming customer calls and e-mail providing them with troubleshooting assistance and technical information
• Assist customers in understanding service manuals
• Initiate new coach warranty claims
• Provide 24 hour on-call emergency support
• Document trouble shooting procedures and product issues
• Initiate and assist with campaign completion
• Provide detailed information daily on new coach issues
• Work with engineers to document, contain and countermeasure issues

• Travel is required (90%)

WHAT YOU NEED TO BE SUCCESSFUL:

• High School Diploma or GED
• Experience programming vehicle electrical systems
• Experience running electrical systems, power train, and air system diagnostics
• Proficiency with I.O. Controls, Vansco, and Actia Muliplex electrical systems
• Minimum of 5 years supporting Motor Coach brand products or 10 years supporting non-Motor Coach brand products
• CFC12-12 Certified and Technician Type II MV AC EPA Certification
• Detailed knowledge of HVAC systems
• Commercial Driver’s License (CDL) with required medical cert. card (preferred)
• Familiarity with the following software: Smartire/Smartwave, Amerex, Bendix ABS/Traction control, CAT, DDDL,Cummins Insite, ZF and Allison Transmission diagnostics, WABCO systems would be considered an asset.
• Must be computer literate (Word, Excel, Microsoft products)
• Superior customer service skills
• This role requires extensive travel to various locations Monday through Friday. Flexibility and availability for travel throughout the workweek are essential.

WHY JOIN OUR TEAM:

• Benefits Starting Day One of Employment!
• Company Paid Base Dental & Vision Coverage
• Company Paid Life Insurance
• Medical Insurance – Employer HSA Contribution Plan Options
• Competitive Wages
• 401K plan with Company Match
• Paid Vacation, Sick, and Holidays
• Employer organized events throughout the year
• We value safety, high quality products and employee engagement in everything we do.

• Ongoing employee development through a variety of in-house training initiatives.

$95,000 - $105,000

OUR WHY:

We exist to move people. Our mission is to design and deliver exceptional transportation solutions that are safe, accessible, efficient and reliable.

NFI Groupis a leading independent global bus manufacturer providing a comprehensive suite of mass transportation solutions.News and information is available atwww.nfigroup.com,www.newflyer.com,www.mcicoach.com,www.nfi.parts,www.alexander-dennis.com,www.arbocsv.com, andwww.carfaircomposites.com.