Coach, Enrollment Management & First Year Experience

Colorado Community College System (CCCS); Pueblo (CO); On-site; USD 61,000 - 64,000; Full time

Job summary

Pueblo Community College is seeking a Coach for Enrollment Management & First Year Experience to guide new and concurrent enrollment students through onboarding and ongoing support.

You will deliver student-centered advising, help navigate degree requirements, and collaborate with campus teams to promote retention and success.

Qualifications

• Bachelor’s degree from a regionally accredited institution.
• Two or more years in recruitment, student services, academic advising, counseling, or related higher education role.
• Experience with college enrollment processes, in-person customer service, and outreach.

Responsibilities

• Develops and leads orientation and onboarding activities to address barriers to student success by connecting students to resources.
• Provide proactive, holistic academic advising focused on degree requirements and graduation pathways.
• Coordinate with Student Success Coaches to align enrollment workflows and stay current on curriculum requirements.

Skills

Microsoft Office

Ellucian

Banner

Navigate

English reading & writing

Mobility around campus

Lift 15 pounds

Education

Bachelor’s degree

Tools

Ellucian

Banner

Navigate

Job description

Title: Coach, Enrollment Management & First Year Experience

Position Type: Professional Tech Full time

College: Pueblo Community College

Division: Student Affairs

Department: PCC Enrollment Management & First Year Experience

Campus: Orman Campus

Location: Pueblo

Salary Range: The annual salary for this position is $60,500 and may be up to 5% higher depending on relevant experience, education, and certifications when compared to others doing substantially similar work.

Job Summary:

The First-Year Coach delivers student-centered guidance for new first-time and concurrent enrollment matriculation students. This role facilitates structured onboarding experiences while conducting ongoing student support.

Duties & Responsibilities:

Essential Functions

• Develops and leads orientation and student onboarding activities to proactively address barriers to student success by connecting students to resources to troubleshoot common issues experienced at the beginning of their first semester.
• Meet with new first-time college students and concurrent enrollment matriculation students to provide proactive, holistic, and student-centered academic advising focused on student development, guiding them through degree requirements, course selection, and graduation pathways.
• Work closely with our Student Success Coaches team to align enrollment workflows, stay current on curriculum updates, program requirements, and prerequisite change.
• Develops, plans, and coordinates programming that promotes student retention using advanced knowledge in learning styles, financial literacy, transfer guidance, cultural programs, and career exploration.
• Monitors early alert reporting systems (such as Navigate) and conduct intentional, ongoing outreach and milestone check-ins throughout the first semester to track academic progress. Provide timely interventions, address social issues, and encourage campus engagement to resolve barriers to student success.
• Implements best practices in student development theory and provides timely feedback to support the social-cognitive needs of students to maintain a connection to campus.
• Utilizes standardized reporting practices to accurately document interactions, evaluations, referrals, and conversations with assigned student caseload within the Navigate platform.
• Facilitate structured onboarding experiences for incoming students, helping them navigate institutional systems (e.g., PCC Portal, D2L, Navigate).
• Assess student needs beyond the classroom and connect students proactively with campus and community resources, such as tutoring, financial air services, accessibility services, career counseling, and mental health support.
• Assist with new student orientation, enrollment nights, and institutional enrollment and retention strategies.

Additional Functions

• Works independently with little supervision or as part of a team.
• Communicates effectively with students, colleagues, and others.
• Interacts professionally and respectfully with students, colleagues, and others.
• Assess individual and department work processes and recommends improvements.
• Complies with State Fiscal Rules, State Board policies, System and College protocols, and departmental procedures.
• Obtains and maintains proficiency with required systems and equipment.
• Maintains confidentiality of student and employee information as required.
• Completes all required compliance training within the established timeline.
• Serves on committees and other groups as assigned.

Competencies/KSAs:

• Knowledge of laws, accreditation standards, and best practices pertaining to student enrollment.
• Proficiency with Microsoft Office; working knowledge of Ellucian, Banner, and Navigate.
• Able to lift 15 pounds.
• Able to read and communicate in English.
• Mobility around campus.

Minimum Qualifications:

Education

• Bachelor’s degree from a regionally accredited institution

Experience

• Two or more years of professional experience in recruitment, student services, academic advising, counseling, or a closely related role within a higher education setting.
• Experience in the college enrollment processes, in-person customer service, and outgoing calls.
• Experience working with diverse populations.
• Experience working with diverse and at-risk populations.

Travel

• Colorado Community College System offices in Denver
• Fremont or Mancos, CO locations
• Conferences within or outside of Colorado
• Various locations within the college’s service area

Schedule

• State business hours are Monday-Friday, 8:00am – 5:00pm
• Infrequent weekend and/or evening hours required

Selection Process:

Review of applications begins immediately and closes at 5pm (Mountain) on October 28,2026.
PERA retirees are not eligible to fill this position except on an interim basis and only in accordance with PERA work provisions.