Co-op Retail Shift Support Staff

Bozeman Community Food Co-op; Bozeman (MT); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading community cooperative is seeking a full-time Retail Shift Support Staff member to provide excellent customer service and maintain smooth operations across various departments. The role requires flexibility to work varied shifts, with specific responsibilities from cashiering to inventory management. An ideal candidate will demonstrate effective communication skills and a strong initiative in a fast-paced environment.

Qualifications

• Experience in customer service or retail sales preferred.
• Ability to lift up to 30 lbs., occasionally 50 lbs.
• Initiative to seek out shifts as needed.

Responsibilities

• Provide friendly and prompt customer service across various departments.
• Perform cashier duties and stock grocery items.
• Engage in training and support for new employees.

Skills

Customer service

Flexibility

Communication

Problem-solving

Job description

A Full-time position is available, 35-40 hours/week. You must be available on Saturday and Sunday. You will have the same two consecutive weekdays off each week (TBD). It is required that you are flexible and available for varied shifts in multiple departments between 7am and 8pm on the days you work.

Purpose: Provide friendly, attentive, and prompt customer service while working in a variety of departments to assist in smooth operations of all Co-op locations. Utilize a broad perspective and knowledge of store operations to assist and be a role model to other staff.

Specific Responsibilities of Retail Shift Support Staff

Retail Shift Support Staff are scheduled by the Café and Retail Support Manager within set windows of availability to work in any of the departments listed below and/or to complete special projects. These staff also have two set days off each week. Changes outside of the agreed upon availability or after the schedule is set are requests and optional for the staff member.

• Demonstrate strong initiative, flexibility, creativity, and communication skills to ensure success in this highly varied and unique position.
• Contact the Café and Retail Support Manager and/or Cafe Shift Supervisor promptly with schedule concerns in any given week.
• Maintain two established, consecutive days off per week; gain prior approval from the Café Assistant Manager to deviate.
• Develop broad-based knowledge in the following departments/positions/tasks and display efficiency and accuracy in all responsibilities as prioritized by the Café and Retail Support Manager in Front End, Grocery, Café, Produce, Purchasing, and Facilities as detailed below. The jobs and tasks include:
• Cashier: Provide excellent service while ringing and bagging groceries.
• Grocery and receiving: Stock and face product in packaged grocery, bulk, frozen, chill, and wellness sections. Receive deliveries and ensure accountability for invoices and the security of inventory. Engage in informative customer service, merchandising, end cap change-over, and other assistance for the purchasing team.
• Café: Provide consistent, high-quality beverages, cashiering, and customer service in the Café.
• Produce Staff: Prep and stock product in the Produce Department, and provide prompt, friendly customer service.
• Facilities: Actively engage in special projects including cleaning, resets, and others as directed.

Stay abreast of procedural changes within departments; diplomatically communicate questions, discrepancies, or inefficiencies to the department manager, or, if between departments, to the Café and Retail Support Manager or Retail Operations Director.

Train new and other employees as directed; use and maintain knowledge of department protocols and procedures and current training materials.

• Role model and train food preparation techniques, proper rotation, and other necessary skills to food service staff.
• Implement training programs using provided materials or collaborate with managers to develop new materials, tools, and systems.

Other

• Respond quickly to changing situations.
• Complete administrative tasks such as data entry and document maintenance as assigned.
• Apply a problem-solving mindset; bring observations and insights to the Café and Retail Support Manager regularly.
• Complete other duties as assigned.

Qualifications

• Experience with customer service, retail sales, or stocking desired, that demonstrates the ability or aptitude to successfully meet all expectations listed above.
• Initiative and confidence to seek out shifts to cover on an ongoing basis, following protocols.
• Ability to lift up to 30 lbs. throughout shift, occasionally 50 lbs.
• Ability to stand for long periods and to bend and twist repeatedly, lift product overhead and/or to climb ladders with product.
• Ability to work a flexible schedule to meet the needs of the business; some early mornings, daytime, evenings, holidays, and weekend shifts may be required.