Co-Op/Intern Support and Learning Platform Administrator

Kinaxis Inc.; California; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Flexible vacation and Kinaxis Days

Flexible work options

Mentorship programs and career dev

Well-being programs

Hackathons

Job summary

Kinaxis Inc. is seeking a detail-oriented Support and Learning Platform Administrator for a full-time 8-month co-op/intern position. The role focuses on handling support tickets, platform administration for Kinaxis Learning Hub, and ensuring compliance with internal processes.

You will work in a hybrid/remote setup across Canadian locations, with a start date in January 2027 and compensation ranging from $19.46 to $28.55 hourly. This is an existing vacancy aimed at students or new graduates.

Qualifications

• Bachelor’s degree in IT, business, or related field or equivalent experience.
• Experience in a support and ticketing role with troubleshooting focus.
• Experience administering LMS or similar platforms and CRM tools such as Salesforce.
• Familiar with creating and optimizing processes.

Responsibilities

• Respond to and resolve tickets using Salesforce CRM and maintain clear communications.
• Serve as first-line admin for Kinaxis Learning Hub and manage user access/roles.
• Create and enforce processes and workflows to improve platform efficiency.
• Collaborate with cross-functional teams to implement updates with minimal disruption.

Skills

Support & ticketing

Platform administration

Salesforce CRM

Learning Management Systems

Process optimization

Communication skills

Time management

Education

Bachelor’s degree in IT or related field

Tools

Salesforce CRM

Learning Management Systems

Job description

About Kinaxis

Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you!

In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today.

Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers.

About the team

We are seeking a detail-oriented and proactive Support and Learning Platform Administrator to join our team. This role will primarily focus on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. As a first line of support for the Kinaxis Learning Hub (KLH), you will play a crucial role in providing operational assistance and improving platform functionality for end-users.

Location

HYBRID/REMOTE: If in Ottawa or Toronto , you must be in the office at least three days a week.Other Canadian Locations – REMOTE

Term Duration

This is a full-time 8 month position starting January 2027

Co-op / Intern Eligibility

This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date.

Compensation range

$19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience.

Vacancy Status

This is an existing job vacancy.

What you will do

Support and Ticketing

• Respond to and resolve support tickets in a timely and efficient manner, leveraging Salesforce CRM to track, prioritize, and document all technical and non‑technical inquiries.
• Troubleshoot and address platform‑related issues, using Salesforce case management tools to ensure accurate logging, root‑cause identification, and escalation of complex issues to the appropriate teams.
• Maintain clear and proactive communication with users by providing updates through Salesforce, ensuring transparency, timely follow‑through, and a consistently high level of customer satisfaction.

Platform Administration

• Act as the first line of administration for Kinaxis University, ensuring smooth platform operation.
• Manage user access, permissions, and roles within the platform.
• Perform routine checks to ensure platform functionality and address any discrepancies.

Process Creation and Adherence

• Assist in the creation of new processes and workflows to enhance platform efficiency and user experience.
• Ensure adherence to established processes, helping to maintain consistency and quality across all tasks.
• Continuously evaluate existing processes for improvement and suggest optimizations to streamline operations.

Collaboration

• Work closely with cross-functional teams to ensure platform issues are addressed and resolved effectively.
• Assist in the implementation of updates or changes to the platform, ensuring minimal disruption to users.

What we are looking for

Education

• Bachelor’s degree in a related field (e.g., Information Technology, Business Administration, or related discipline) or equivalent experience.

Experience

• Experience in a support and ticketing role, with a focus on troubleshooting and problem resolution.
• Experience in platform administration, preferably with Learning Management Systems (LMS) or similar tools.
• Experience in a CRM tool such as Salesforce
• Familiarity with process creation and optimization.

Skills and Competencies

• Strong organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
• Excellent communication skills, both written and verbal, with the ability to interact effectively with internal teams and external users.
• Knowledge of Learning Management Systems is a must.
• Proficient in using ticketing systems and basic platform administration tools.
• Problem-solving skills and attention to detail.

Things that would definitely help

• Ability to work independently and collaboratively in a fast-paced environment.
• Strong troubleshooting abilities and a willingness to learn new technologies and processes.
• CRM knowledge.

Work With Impact:

Our platform directly helps companies power the world’s supply chains. We see the results of what we do out in the world every day, when we see store shelves stocked, when medications are available for our loved ones, and so much more.

Work with Fortune 500 Brands:

Companies across industries trust us to help them take control of their integrated business planning and digital supply chain. Some of our customers include Lockheed Martin, Unilever, P&G, ExxonMobil, Cisco and more.

Social Responsibility at Kinaxis:

Our Diversity, Equity, and Inclusion Committee weighs in on hiring practices, talent assessment training materials, and mandatory training on unconscious bias and inclusion fundamentals. Sustainability is key to what we do and we’re committed to a long-term net-zero operations strategy. We are involved in our communities and support causes where we can make the most impact.

People matter

at Kinaxis and here are some of the perks and benefits we offer, which may vary by location and employee:

• Flexible vacation and Kinaxis Days (company-wide days off)
• Flexible work options
• Physical and mental well-being programs
• Regularly scheduled virtual fitness classes
• Mentorship programs, training, and career development
• Recognition programs and referral rewards
• Hackathons

For more information, visit the Kinaxis website at www.kinaxis.com or the company’s blog at http://blog.kinaxis.com.

Kinaxis welcomes candidates to apply to our inclusive community. We provide accommodations upon request to ensure fairness and accessibility throughout our recruitment process for all candidates, including those with specific needs or disabilities. If you require an accommodation, please reach out to us at [e-mail]. This contact information is for accessibility requests only and cannot be used to inquire about the status of applications.

Kinaxis is committed to ensuring a fair and transparent recruitment process. We use artificial intelligence (AI) tools in the initial step of the recruitment process to compare submitted resumes against the job description to identify candidates whose education, experience, and skills most closely match the requirements of the role. After the initial screening, all subsequent decisions regarding your application, including final selection, are made by our human recruitment team. AI does not make any final hiring decisions.