Co-op Branch Teller (Students Only)

Belco Community Credit Union; Carlisle (Cumberland County); On-site; USD 10,000 - 60,000; Part time

Job summary

A leading community credit union seeks a Co-Op Member Service Associate for its Eastgate Branch in Carlisle. This entry-level position is exclusive to high school students and involves various member service tasks such as processing transactions and providing information on products. Ideal candidates will have strong communication skills and an eagerness to support a team-oriented environment.

Qualifications

• Current high school student required.
• Preferable to have cash handling and customer service experience.
• Complete and pass required training courses.

Responsibilities

• Handle member deposits, withdrawals, and loan payments.
• Maintain transaction accuracy and confidentiality.
• Provide basic information on credit union products.

Skills

Cash Handling

Communication

Relationship Building

Education

High School Student

Job description

This position is for High School students only.

Location: Eastgate Branch - Carlisle PA

Position Title: Co-Op Member Service Associate

Department: Eastgate Branch

Supervisor's Title: Assistant Branch Manager

Classification: Non-Exempt

Salary: $12.00 hourly

*This position is not eligible for any benefit program.

Summary:

Entry level member service position that performs various transactional duties to serve members. The primary duties include but are not limited to handling member deposits and withdrawals, processing loan payments, night drop deposits, and ATM transactions with a high degree of accuracy. Maintains accurate and precise transactional records, providing basic cash receipt and payment services in accordance with credit union policies and procedures. Provides general information on all Belco products and services, successfully referring members to the Member Service Representatives. Responsible for answering incoming calls to the branch in a professional manner. Must maintain Quality Assurance Standards and outstanding member service at all times when providing service to both external and internal members. Represents the credit union to its members in a courteous, professional and confident manner.

Essential Functions:

Enthusiastically supports the service culture.

Actively contributes to the team achievement of assigned departmental/branch and strategic goals.

Provides efficient, prompt and accurate service in handling and processing a variety of member transactions in the branch or via telephone.

Responsible for adhering to all security procedures relative to the handling of member cash transactions, security, and internal operating procedures. Must maintain member and employee confidentiality.

Interviews members received via inbound telephone calls, gathering pertinent information while building long term account relationships to refer members to Branch Member Service Representatives for counsel on all share, loan, and membership account questions and requests.

Abides by Belco’s policies, procedures, standards, regulatory and compliance mandates.

Embodies Belco’s mission, vision, core values, and continuous process improvement (CPI).

Any other duties requested by the Assistant or Branch Managers.

Competencies :

• Functional Skills: Products/Service Knowledge, Cash Handling
• Operating Skills: Quality Of Work, Communication
• Relationship Skills: Relationship Building/Networking
• Behavioral Expectations

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to operate general office equipment such as copiers, fax machines, scanners, phones, hole-punchers, and staplers. Keyboarding or PC data entry capabilities required. Sitting, standing, bending, and hand dexterity required. Ambulation – able to move from one area to another throughout one-floor office layout.

Minimum Required Education and Experience:

Current High School student. You must complete and pass the prescribed online compliance-specific Learning Management System courses. Additional education/training requirements may be requested as new courses become available.

Preferred Experience:

Cash handling and customer service experience is strongly preferred.

Disclaimer:

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

We are an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual preference/orientation, age, disability, marital status, pregnancy, veteran status, or other legally protected bases. Belco’s Diversity and Inclusion initiatives provide all employees with equal access to training and advancement opportunities throughout the organization.

Belco will provide reasonable accommodation to applicants and employees with disabilities where appropriate throughout the application and employment process. Determinations on requests for reasonable accommodation related to any job function will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.