Co-Manager: Restaurant Ops & Team Leader

Workstream; Mesa (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading pizza restaurant chain is looking for a Co-Manager in Mesa, Arizona. This role involves assisting the Restaurant Manager in achieving operational goals, ensuring customer satisfaction, and supervising team members. Candidates should have prior experience in restaurants or customer service, effective communication skills, and the ability to manage shifts efficiently. The position requires a high school diploma, with a minimum of 40 hours of work per week expected. Opportunities for training and career advancement are also provided.

Qualifications

• Previous experience in restaurants or customer contact preferred.
• Must be at least 18 years old.
• Possess basic math skills.

Responsibilities

• Assist Restaurant Manager in achieving customer satisfaction.
• Manage shift activities and ensure compliance with procedures.
• Train and coach team members effectively.

Skills

Customer service

Team leadership

Effective communication

Problem-solving

Mathematical skills

Education

High school diploma or equivalent

Job description

LITTLE

CAESARS JOB DESCRIPTION

POSITION: CO-MANAGER

REPORTS TO: Restaurant Manager & Area Supervisor

GRADE LEVEL: 4

JOB SUMMARY:

The Co-Manager works

productively to fulfill their job requirements and assists the Restaurant Manager

in achieving restaurant goals of customer satisfaction and profitability.

PERFORMANCE

RESULTS:

1. Serves customers correct,

complete orders within service time goals according

to the Customer Service

Standards, the Priority Guidelines, the telephone and front counter station

procedures and if necessary, the Remedy Process.

2.

Prepares and ensures

consistent, high quality products are served to customers as described in the Little

Caesars Orientation and Training Handbook and as shown on the job station helpers.

3.

Displays the proper image and follows

Little Caesars policies, procedures and standards

for conduct as outlined in the Little Caesars

Orientation and Training Handbook.

4.

Cleans and organizes work stations and ensures the standards for restaurant image are maintained as directed by management and as required by the local health department.

5.

Performs cash management responsibilities and ensures compliance by Colleagues to all safety and security procedures as defined

in the Little Caesars Orientation and Training Handbook

as well any other safety and security procedures issued.

6.

Provides direction and feedback to Colleagues and follows up by coaching/counseling to ensure job duties are performed and all Little

Caesar standards, procedures and policies are

achieved.

7.

Performs the task associated with food, paper, labor, and utility cost controls and monitors shift activities to ensure compliance.

8.

Completes all paperwork neatly and accurately as described by the Operational Resource Guide (ORG) or as directed by management.

9.

Follows all procedures associated with opening and closing the restaurant, appropriately handles unexpected occurrences, and notifies appropriate

parties in a timely fashion.

10. Completes assignments as directed by the Restaurant

Manager including, but not limited to; daily, weekly and period end paperwork, recruiting and training, marketing, restaurant image and cleanliness.

Nature & Scope

The Co-Manager must abide by all state and federal laws OSHA and EEOC requirements, as well as practice and enforce all Little Caesars policies and procedures. The Co-Manager receives direction and training from the Restaurant Manager, six-week Management

Modules, and other Little Caesars training materials and classes. During each

shift, they motivate, direct and coach colleagues to work proficiently at their

assigned stations, and then follow up to ensure tasks are completed in a timely

manner, according to Little Caesars procedures.

They ensure the restaurant is prepared to meet the needs of their customers and work diligently to ensure each customer is satisfied with the service and product they receive.

They support the Restaurant Manager and assist in building sales and controlling costs by using all cost control tools and processes. They trouble shoot operational problems

and find acceptable solutions.

Detailed list of each station's responsibilities and duties can be found in the "Operational

Resource Guide" (ORG) and the job helpers posted at each station. Your

Restaurant Manager will discuss the essential job functions, which are normally

defined as fundamental activities conducted on a daily or regular basis that

will affect the success of the restaurant.

The Co-Manager will be scheduled to

work a minimum of 40 hours each week. This position requires a hands-on style

of management and physical work such as; lifting, squatting, and standing for

long periods of time.

Task Analysis

To perform the functions listed in this job description,

the following tasks will be required:

■The ability to lift and move 55 pounds.

■The ability to reach and move items from as high as 6 feet and as low as 6 inches off the ground.

■The ability to control and utilize equipment safely and correctly

(sheeter machine, VCM, sauce ladle, cheese cups, cheese cups,

pan gripers, spatula, pizza and dough cutter, different types of knives, can openers,

pastry brush, scales, microwave, telephone, cash register, etcs.).

•The ability to "Shakerboard" by working outside holding a sign.

•The ability to apply pressure to cut through products and/or clean equipment/utensils.

■The ability to count, separate and weigh all types of food products and inventory items.

•The ability to effectively communicate to customers and co-workers (reading,

speaking, hearing, writing, etc.).

■The ability to understand directions,instructions and product specifications.

•The ability to process and completecustomer orders.

•The ability to comprehend all training materials and practice standard operating procedures.

•The ability to successfully pass required training programs for certification.

•The ability to use mathematical skills to compute sales totals, percentages, inventory usage, food orders, employee work schedules, cash handling results and projected business needs.

•The ability to legally drive an automobile adhering to all state and local traffic laws.

•The ability to supervise a number of people at the same time and to motivate

them to meet goals, duties and deadlines.

Qualifications

The Co-Manager must:

1.Have previous experience in restaurants, retail or a position involving customer contact is preferred.

2.Be at least 18 years of age.

3.Possess a high school diploma, or equivalent, and possess basic math skills.

4.Have a minimum three months experience with Little Caesars as a certified Assistant Manager or have been hired as a "Co-Manager Trainee".

5.Be interviewed by Area Supervisor, Market Director (or Franchise Owner), and Recruiter/Trainer.

6.Possess excellent verbal communication and interpersonal relations skills.

7.Be dependable, hard working and have the ability to work under pressure and in stressful situations.

8.Be able to work a standard schedule of a minimum of 40 hours per week and be able to perform all the essential functions of the job.

9.Possess a valid driver's license from the state of residence with a driving record maintained within company guidelines. Possess a reliable vehicle and auto insurance as a

primary to complete daily banking and delivery responsibilities as directed by

Manager or Supervisor.

10.Meet Little Caesars Background Verification guidelines.

11.The U.S. Department of Justice (INS Division) requires that each Team Member

provide documentation that proves their eligibility to work in the

United States.

Please Note: Little Caesars reserves

the right to change, modify, suspend, interpret, or cancel in whole, or in

part, any of the duties outlined above, at any time, and without advance notice

to the employee.

Revised 7/27/09

The global chain that Little Caesars is today began with a blind date between Mike Ilitch and Marian Bayoff that was arranged by Mike’s father in 1954. Within just a matter of months, the couple was married. We continue to be a family owned business that believes in hard work, having fun and making it so every family can afford pizza night.