Co-Manager: Lead Teams, Elevate Service & Profit

Carlisle Corporation; Jackson (MS); On-site; USD 36,000 - 48,000; Full time

Job summary

Carlisle Corporation, a Wendy’s franchisee, seeks a Co-Manager in Ridgeland, MS to lead hiring, training and ongoing crew development. You’ll assist the unit manager to operate the store, maximize profitability and ensure customer satisfaction through service excellence.

Qualifications include a college degree or equivalent operations experience and at least 1 year in line restaurant operations. Strong supervisory skills and the ability to manage shifts are essential for success.

Qualifications

• College degree or equivalent experience in operations.
• 1 year of line operations experience in the restaurant industry.
• Supervisory practices and interview techniques.

Responsibilities

• Builds sales by promoting customer satisfaction.
• Manages costs by monitoring crew prep, production, and procedures execution.
• Tracks waste levels by using established procedures and monitoring crew position procedures.
• Communicates to unit manager any problems in sales and profit related to shift management.
• Assists unit manager in executing store sales and profits plan as defined.
• Monitors food costs to eliminate waste and theft.
• Hires, trains and terminates crew members to ensure adequate coverage.
• Trains crew to respond promptly to customer needs.
• Trains crew in customer courtesy.
• Takes corrective action with crew to improve service times.
• Takes service times and determines efficiency.
• Trains crew to solicit feedback to determine customer satisfaction.
• Establishes and communicates daily S.O.S. goals.
• Trains crew in new products.
• Assists unit manager in training new assistant managers in training.
• Trains crew using the Crew Orientation and Training process.
• Trains new crew in initial position skills.
• Cross-trains crew as necessary for efficient coverage of positions during shifts.
• Mentors crewmembers who express interest in leadership positions.
• Follows flowcharts to ensure crew is meeting prep and production goals.
• Monitors inventory levels to ensure product availability.
• Maintains security of cash, product and equipment during shifts.
• Follows store priorities set by the unit manager.
• Follows store plan set by the unit manager.
• Ensures proper execution of standards and procedures when managing shifts.
• Manages shift to Q.S.C. level of 80% or better.
• Takes appropriate action when problems are anticipated or identified.
• Follows procedures outlined in the Operations manual.
• Maintains safe working conditions in store as outlined in company policies and procedures.
• Follows company policy for cash control.
• Reports accidents promptly and accurately.
• Follows procedures for resolving operational procedures indicated by Health Department Inspectors.
• Manages shifts effectively using guidelines within 'Managing Better Shifts' or similar checklist.
• Performs administrative duties as required by the unit manager.
• Writes crew schedule to meet plans and objectives of unit manager.
• Complies with company standards for crew benefits if applicable.

Education

College degree or equivalent experience in operations

Job description

Carlisle Corporation, a Wendy’s franchisee, seeks a Co-Manager in Ridgeland, MS to lead hiring, training and ongoing crew development. You’ll assist the unit manager to operate the store, maximize profitability and ensure customer satisfaction through service excellence.

Qualifications include a college degree or equivalent operations experience and at least 1 year in line restaurant operations. Strong supervisory skills and the ability to manage shifts are essential for success.