Co Manager

Carlisle Corporation; Meraux (LA); On-site; USD 38,000 - 52,000; Full time

Job summary

Carlisle Corporation in Mereaux, LA is seeking a Co-Manager to lead crew hiring, training and development while supporting the unit manager to operate the store profitably and deliver great customer satisfaction.

The role emphasizes managing shifts, controlling costs and waste, ensuring product quality and timely service, and coaching staff to meet daily sales and service goals.

Strong leadership and communication skills are essential.

Qualifications

• Experience hiring and developing crew members.
• Ability to train staff and manage shift coverage.
• Strong communication with unit manager and staff.

Responsibilities

• Hires, trains and terminates crew to ensure coverage.
• Monitors food costs and waste control within shift.
• Ensures quality and service through crew supervision.
• Maintains cleanliness and adherence to training processes.
• Guides crew in customer courtesy and efficient service times.
• Executes store sales and profit plans with unit manager.

Skills

Leadership/People management

Training & development

Customer service

Tools

W.O.T.C.

Job description

Mereaux, LA Statement of Purpose: The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.

ACCOUNTABILITIES

Sales and Profits

• 1.Builds sales by promoting customer satisfaction.
• 2.Manages costs by monitoring crew prep, production, and procedures execution.
• 3.Tracks waste levels by using established procedures and monitoring crew position procedures.
• 4.Communicates to unit manager any problems in sales and profit related to shift management.
• 5.Assists unit manager in executing store sales and profits plan as defined.
• 6.Monitors food costs to eliminate waste and theft.

Staffing

• 1.Hires, trains and terminates crew members to ensure adequate coverage.
• 2.Utilizes W.O.T.C.
• 3.Monitors crew turnover rate and causes; makes recommendations to the unit manager.

Quality

• 1.Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.
• 2.Monitors product quality by managing crew performance and providing feedback.

Service

• 1.Takes service times and determines efficiency.
• 2.Trains crew to respond promptly to customer needs.
• 3.Trains crew in customer courtesy.
• 4.Takes corrective action with crew to improve service times.
• 5.Trains crew to solicit feedback to determine customer satisfaction.
• 6.Establishes and communicates daily S.O.S. goals.

Cleanliness

• 1.Trains crew to maintain store cleanliness during shift.
• 2.Follows store cleaning plan.
• 3.Directs crew to correct cleaning deficiencies.

Training

• 1.Trains crew in new products.
• 2.Assists unit manager in training new assistant managers in training.
• 3.Trains crew using the Crew Orientation and Training process.
• 4.Trains new crew in initial position skills.