Co Manager

Carlisle Corporation; Edgewater Beach (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

Carlisle Corporation in Biloxi, MS is seeking a Co-Manager responsible for hiring, training, and the ongoing development of the crew, and for assisting the unit manager in operating the store to maximize profitability and customer satisfaction.

The role emphasizes promoting customer satisfaction, monitoring costs and food quality, training staff across shifts, and ensuring service times and cleanliness meet company standards while striving for continuous improvement.

Qualifications

• Hires, trains and terminates crew to ensure adequate coverage.
• Promotes customer satisfaction and service standards.
• Monitors store operations to maximize profitability and efficiency.

Responsibilities

• Builds sales by promoting customer satisfaction.
• Monitors product quality and crew performance.
• Trains crew to respond promptly to customer needs.
• Directs shifts to meet goals and SOP adherence.
• Maintains cleanliness and safety per policy.
• Provides training on new products and processes.
• Ensures proper execution of standards and procedures during shifts.

Skills

Customer service

Leadership

Training

Operations management

Job description

Biloxi, MS Statement of Purpose: The Co-Manager is responsible for the hiring, training, and continuing development of the crew in the store. In addition, the Co-Manager assists the unit manager in operating and maintaining the store to maximize profitability and customer satisfaction.

ACCOUNTABILITIES: Sales and Profits

• 1.Builds sales by promoting customer satisfaction.


• 2.Manages costs by monitoring crew prep, production, and procedures execution.


• 3.Tracks waste levels by using established procedures and monitoring crew position procedures.


• 4.Communicates to unit manager any problems in sales and profit related to shift management.


• 5.Assists unit manager in executing store sales and profits plan as defined.


• 6.Monitors food costs to eliminate waste and theft.

STAFFING

• 1.Hires, trains and terminates crew members to ensure adequate coverage.


• 2.Utilizes W.O.T.C.


• 3.Monitors crew turnover rate and causes; makes recommendations to the unit manager.

QUALITY

• 1.Monitors product quality during shift by talking with customers during walk-throughs and when working off-line.


• 2.Monitors product quality by managing crew performance and providing feedback.

SERVICE

• 1.Takes service times and determines efficiency.


• 2.Trains crew to respond promptly to customer needs.


• 3.Trains crew in customer courtesy.


• 4.Takes corrective action with crew to improve service times.


• 5.Trains crew to solicit feedback to determine customer satisfaction.


• 6.Establishes and communicates daily S.O.S. goals.

CLEANLINESS

• 1.Trains crew to maintain store cleanliness during shift.


• 2.Follows store cleaning plan.


• 3.Directs crew to correct cleaning deficiencies.

TRAINING

• 1.Trains crew in new products.


• 2.Assists unit manager in training new assistant managers in training.


• 3.Trains crew using the Crew Orientation and Training process.


• 4.Trains new crew in initial position skills.


• 5.Cross-trains crew as necessary for efficient coverage of positions during shifts.


• 6.Recognizes high-performing crewmembers to unit manager.

CONTROLS

• 1.Follows flowcharts to ensure crew is meeting prep and production goals.


• 2.Monitors inventory levels to ensure product availability.


• 3.Maintains security of cash, product and equipment during shifts.


• 4.Follows store priorities set by the unit manager.


• 5.Follows store plan set by the unit manager.


• 6.Ensures proper execution of standards and procedures when managing shifts.


• 7.Manages shift to Q.S.C. level of 80% or better.


• 8.Takes appropriate action when problems are anticipated or identified.

POLICIES AND PROCEDURES

• 1.Follows procedures outlined in the Operations manual.


• 2.Maintains safe working conditions in store as outlined in company policies and procedures.


• 3.Follows company policy for cash control.


• 4.Reports accidents promptly and accurately.


• 5.Follows procedures for resolving operational procedures indicated by Health Department Inspectors.


• 6.Manages shifts effectively using guidelines within \"Managing Better Shifts\" or similar checklist.

ADMINISTRATION

• 1.Performs administrative duties as required by the unit manager.


• 2.Writes crew schedule to meet plans and objectives of unit manager.


• 3.Complies with company standards for crew benefits if applicable.

MAINTENANCE

• 1.Follows Preventative Maintenance Program.


• 2.Trains and monitors crew to maintain equipment