Co Manager

Books A Million; East York (PA); On-site; USD 42,000 - 62,000; Full time

Job summary

Books A Million is seeking a Co-Manager to oversee day-to-day store operations as Manager On Duty, partner with the management team to maximize sales, and uphold merchandising standards. The role emphasizes customer service and policy compliance within a full-time schedule.

The Co-Manager will lead associates, manage inventories, train staff, and coordinate with the General Manager on performance, while ensuring security and smooth store operations daily.

Qualifications

• 21 years of age or older.
• High school diploma or equivalent, some college preferred.
• Previous experience in a supervisor role.
• Successful completion of all required background screenings.

Responsibilities

• Lead assigned category team to maximize profits and service while following company policies.
• Operate the store as Manager On Duty with the management team.
• Maintain physical security and act as key-holding manager.
• Ensure high levels of customer service and resolve complaints.
• Maintain merchandising, cleanliness, and operational efficiency.
• Manage stock levels within monthly budget.
• Train and develop Associates and Leads.
• Communicate effectively to all staff via daily briefings and meetings.
• Audit buyback and ensure policies are followed.
• Coordinate with General Manager on associate performance.
• Perform other duties as assigned.

Skills

Interpersonal Skills

Team Management

Action Orientation

Strong verbal and written коммуника

Education

High school diploma or equivalent, some college preferred

Tools

Computer skills

Cash register skills

Job description

Posted 4 days ago |

Description

Job Description

The Co-Manager manages the day-to-day operation of the store as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service and oversees the execution of the Merchandising plan to maintain compliance and store standards.

Roles and Responsibilities

• Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
• Operates the store as the Manager On Duty in conjunction with the management team.
• Maintains the physical security of the store they are assigned, and in doing so is a key-holding member of management.
• Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
• Maintains category merchandising and cleanliness and ensures operational efficiency.
• Maintains used category cadencing and stock levels within the monthly budget.
• Trains and develops Associates and Leads.
• Facilitates effective communication to all store Associates through daily briefings and weekly and monthly meetings.
• Audits buyback throughout the day to ensure all policies and procedures are being followed.
• Drops off bank deposit and picks up change order as needed.
• Consults with the General Manager on associate performance.
• Performs other duties as assigned.

Scheduling Requirements

• All managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the store.
• All managers must have open availability and be able to work opening shifts, closing shifts, or other shifts as needed, OR have availability approved by District Manager if open availability is not possible.
• All managers are Full Time and may work up to 45 hours per week.

Core Competencies

• Interpersonal Skills
• Team Management and Development
• Action Orientation
• Strong verbal and written communication skills

Qualifications and Education Requirements

• 21 years of age or older
• High school diploma or equivalent, some college preferred
• Previous experience in a supervisor role
• Successful completion of all required background screenings

Preferred Skills

• Computer and cash register skills

Physical and Environmental Requirements

• Must be able to stand and walk for extended periods of time
• Must be able to use hands/arms to operate a keyboard and telephone for repetitive motion activities
• Must be able to lift or team lift objects up to 50 lbs., with or without assistance
• Must be able to communicate using speech, sight, and sound with or without an assistive device
• Must be able to stand, walk, climb, bend, stoop, or crouch while performing daily activities of the job