Co Manager

RaceTrac; Chicago (IL); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

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Job summary

RaceTrac is seeking a Co-Manager to support the General Manager in driving store profitability and to uphold our mission of making life simpler and more enjoyable for guests through friendly service and clean operation.

You will educate teams on guest service, manage inventory, and lead by example across shifts while ensuring safety, promotions, and financial performance are aligned with store goals.

Qualifications

• High School Diploma or GED completed or in progress.
• 3-5 years of prior food service, retail, or restaurant supervisory experience.
• Retail management experience preferred.
• 1+ years of management experience preferred.
• Experience working in high-volume, guest-focused, transactional environment preferred.

Responsibilities

• Educate team members on the importance of excellent guest service and provide tools and techniques.
• Establish a warm and welcoming environment for all guests, team members, and vendors.
• Provide clear, respectful guidance to empower managers on all shifts.
• Lead by example through accountability, collaboration, and ownership of key responsibilities.
• Ensure guest transactions meet expectations with training and coaching.
• Ensure food service safety and standards with training and coaching.
• Conduct regular quality checks to verify compliance.
• Educate the team on promotions and effective communication of current and upcoming promos.
• Ensure teams understand safety policies and know where to access documentation.
• Understand inventory impact and execute inventory steps accurately.
• Manage inventory control by analyzing stock and ordering to meet store needs.
• Minimize waste and maintain stock levels, communicating updates to GM, vendors, and team.
• Monitor cash controls daily and train on operational processes.
• Facilitate communication across shifts and relay information from RaceTrac.
• Train, coach, and mentor employees at all levels.
• Ensure training is executed and evaluated by Shift Managers.
• Monitor staffing and scheduling, provide feedback, and create schedules as needed.
• Provide feedback on team performance and support performance management.
• Use coaching techniques to identify development opportunities.

Skills

Guest service leadership

Profit and loss analysis

Team coaching

Communication skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

As the Co-Manager, you will be responsible for supporting the General Manager in overseeing the profitability for one RaceTrac store.

You will continually deliver on RaceTrac’s mission of making people’s lives simpler and more enjoyable through friendly service, food execution, focusing on cleanliness, leading talent, and driving success.

Responsibilities

• Educate team members on the importance of excellent guest service and provide tools and techniques to succeed.
• Establish a warm and welcoming environment for all guests, team members, and vendors.
• Provide clear, respectful guidance to empower the managers on all shifts.
• Lead by example through accountability, collaboration, ownership of key responsibilities and offering support as needed.
• Ensure guest transaction expectations, including managing line lengths, are clearly understood and consistently met by providing training and coaching.
• Ensure all store team members clearly understand and consistently follow food service safety and standards, providing additional training and coaching as needed.
• Conduct regular quality checks to verify compliance.
• Educate the team on the importance of promoting items, train them on effective techniques, and ensure clear communication of current and upcoming promotions.
• Ensure teams are educated on all safety policies and regulations, and know where to access necessary documentation when requested.
• Understand the critical impact of inventory on RaceTrac and execute all steps of the inventory process accurately.
• Manages inventory control processes by analyzing stock, monitoring inventory levels and reports, and ensuring accurate ordering to meet store needs.
• Implements strategies to minimize waste and maintain optimal stock levels while effectively communicating inventory updates to the General Manager, vendors, and team members.
• Monitor cash controls daily and support employee training on operational processes, emphasizing their impact on the store's financial performance.
• Facilitate communication across all shifts, including clarifying shift expectations and assisting the General Manager in relaying information from RaceTrac.
• Effectively train, coach, and mentor employees at all levels.
• Ensure store training is properly executed by Shift Managers and evaluate the effectiveness of training on key items providing coaching to managers on training techniques as needed.
• Monitor staffing levels and schedule execution, provide feedback to the General Manager, and create schedules as needed.
• Provide specific feedback on team performance to the General Manager and support performance management as directed.
• Utilize a variety of coaching techniques to help associates identify development opportunities and support their growth aspirations.
• Promote teamwork within the store by fostering open and inclusive communication, leading by example, and providing support during busy times or when guest concerns arise.
• Adjust communication style to suit the audience, ensuring messages are delivered effectively.
• Actively listen to understand others’ perspectives and ask clarifying questions when needed.

Qualifications

• High School Diploma or GED in progress or completed
• 3-5 years of prior food service, retail, or restaurant supervisory experience
• Retail management experience preferred
• 1+ years management experience preferred
• Previous experience working in high-volume, guest-focused, transactional environment preferred
• Knowledge and skills in analyzing profit and loss statements and overall financial performance of the store
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Proven knowledge of Labor Laws and staffing best practices
• Takes initiative
• Can lift up to 50 pounds and repeatedly bend, stand, and reach while on the job
• May be required to obtain and maintain food handler permit, based on local or state requirements
• May be required to obtain and maintain alcohol server permit, based on local or state requirements

All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Are you looking for A Career That Keeps You Going?

RaceTrac offers flexible schedules, weekly pay and performance-based promotion opportunities — 82% of our store leaders started as Store Associates.

We aim to make people’s lives simpler and more enjoyable, and we are looking for team members who demonstrate our core values — honesty, efficiency, a positive attitude, respect and teamwork.