CNPA Patient Services Rep Silver Spring

Children's National Medical Center; Silver Spring (MD); On-site; USD 25,000 - 38,000; Full time

Job summary

Children’s National Medical Center in Silver Spring, MD, seeks a Patient Service Representative for Children’s National Pediatricians & Associates. You will greet patients, schedule appointments, collect demographics, and support front-office operations.

Responsibilities include verifying insurance, collecting copays, maintaining the EHR, handling referrals, and providing courteous service. The role emphasizes accuracy, communication, and teamwork in a busy pediatric practice.

Qualifications

• High School Diploma or GED required.
• 1 year medical office experience preferred.
• Basic math and office procedures knowledge.
• Strong communication and customer service skills.

Responsibilities

• Greet patients and visitors; schedule appointments; collect copays and verify demographics.
• Verify insurance eligibility and collect copays, deductibles, and balances.
• Enter and maintain patient information in the EHR; process referrals.
• Answer phones and provide office support per PCMH workflow.
• Assist in training new staff and participate in professional development.

Skills

Math skills

Office procedures

Medical terminology

Patient financials

Insurance verification

Scheduling

Customer service

Attention to detail

Microsoft Office

Education

High School Diploma or GED

Job description

10801 Lockwood DriveSuite 230Silver Spring, MD 20901

Kids Are Our Everything.

Department

10455 Silver Spring

Pay Range

$18.40 - $27.49

The Patient Service Representative (Children's National Pediatricians & Associates) performs basic medical front office duties. Greets patients and visitors, schedules appointments, provides administrative support, gathers demographics, verifies insurance eligibility, collects copay, deductibles, balances, check credit balances and maintains patient electronic health records (EHR). Processes specialty referrals and assist in training new staff. Performs daily duties under close supervision.

Minimum Education

High School Diploma or GED (Required)

Minimum Work Experience

1 year Medical office/business office setting (Preferred)

Required Skills/Knowledge

• Basic math skills.
• Basic knowledge of office procedures.
• Basic knowledge of medical terminology .
• Knowledge of patient financials & accounting.
• Knowledge of insurance verification.
• Knowledge of scheduling appointments.
• Great communication and customer service skills.
• Ability to follow precise procedures and is detail-oriented.
• Knowledge of Microsoft Office suite.

Functional Accountabilities

Patient Services Account

• Review, verify , update and perform all other patient account information and duties at every visit as defined in the training manual.

Patient Services Scheduling

• Ensure complete patient registration by parent/guardian and populate all required registration fields in the EHR.
• Verify patient insurance eligibility and coverage prior to service.
• Ensure the schedule is accurate and up to date (Ex: check-in, check-out, and no shows).
• Schedule patient appointments accordingly based on the scheduling policy.
• Process patient referrals according to the Referral loop and PCMH workflow.

Office Support and Administration

• Answer phones and handle calls promptly and accordingly.
• Give and obtain accurate and pertinent information to and from callers.
• Ensure all patient related communications are as defined by the PCMH workflow.
• Scan appropriate documents into a patient's chart in a timely manner.
• Sort incoming and outgoing mail and documents; maintain office to ensure a clean and organized environment.

Professional Development

• Attend meetings as required, and participate in committees as requested.
• Participate in professional development activities

The disclosed salary range includes the minimum and maximum rates within which Children's National believes an individual's base pay rate will fall for this position. It is not typical for an individual to be hired at or near the maximum of the pay range. The exact pay rate for this position will be based on a variety of factors in alignment with the Children's National compensation philosophy. These factors are legitimate and non-discriminatory including, but not limited to, the current market conditions; organizational needs; the individual's combination of prior work experience, level of education, knowledge, skills, and other qualifications. Children's National is committed to providing a fair and competitive total rewards package to each of our employees. This base salary range does not include our comprehensive benefits package or any additional compensation for which this position may be eligible.

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law. The "Know Your Rights" poster is available here: and the pay transparency policy is available here:Know Your RightsPay Transparency Nondiscrimination Poster.

Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession or distribution of controlled substances (as defined in the Controlled Substances Act), or the misuse of legal substances, by all staff (management, employees and contractors). Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right, in accordance with our policy, to enforce a drug-free workplace, including prohibiting recreational or prescribed marijuana.