CNIC N6 Network Support Technician - Portsmouth, New Hampshire

Serco North America; Boston (MA); On-site; USD 50,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Network Support Technician, where your skills will directly impact operations. In this pivotal role, you will provide essential support for Audio Visual and Video Teleconference systems while ensuring seamless IT services for Navy Marine Corps Internet operations. Your expertise will help enhance system uptime and readiness, allowing for effective communication and coordination across teams. If you are passionate about technology and thrive in a dynamic environment, this opportunity could be the perfect fit for you. Don't miss the chance to contribute to meaningful projects that support our nation's defense efforts.

Qualifications

• Active DoD SECRET security clearance is required.
• IAT Level II certification is necessary for this role.
• 6 years of relevant experience or equivalent education.

Responsibilities

• Maintain, troubleshoot, and upgrade AV/VTC systems.
• Provide customer support for network connection issues.
• Coordinate with support personnel to resolve system outages.

Skills

Network Troubleshooting

Audio Visual Support

Video Teleconference Systems

Database Management

Customer Support

Education

High School Diploma/GED

Bachelor's Degree

Doctorate

Tools

Polycom 500

SX 80 VTC Systems

Job description

Position Description

Are you a Network Support Technician looking for a place where you can make an impact every day? Serco is the place for you! Join our Defense team supporting our CNIC program in this exciting role based out of Portsmouth, New Hampshire.

CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.

In support of this effort, the CNIC N6 Network Support Technician will be responsible for providing technical support to Audio Visual (AV)/Video Teleconference Center (VTC) systems and IT services required to support Navy Marine Corps Internet (NMCI)/COSC planning, coordination, execution, and business processes.

This position is contingent upon your ability to maintain/transfer your Secret Clearance.

In this role, you will:

1. Provide support in maintaining, troubleshooting, upgrading, and administering AV/VTC systems, sub-systems, and components.
2. Assist with network account management, file share management, tech refresh services management, SIPRNET transition, legacy application and server reduction, database management, SLA tracking, invoice processing, MAC management, and application workbook maintenance.
3. Troubleshoot system outages and coordinate with program-level support personnel, base-level communications, and regional staff to resolve issues.
4. Support technical issue resolution during system sustainment, including maintenance trend analysis, interfacing with OEM, analyzing alternatives, and proposing solutions to enhance uptime and readiness.
5. Provide customer support for network connection issues, troubleshooting outages, processing firewall change requests, and answering network questions.

GET TO KNOW YOUR RECRUITER!

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Qualifications

To be successful in this role, you will have:

• Active DoD SECRET security clearance
• Up-to-date IAT Level II certification
• High School Diploma/GED with at least 6 years of relevant experience, or a graduate degree with 4 years, or a doctorate with 2 years
• IT knowledge and experience in AV/VTC support
• Experience with Polycom 500 and SX 80 VTC systems

If you're interested in supporting and working with our passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!