CNC Field Service Technician - (Remote Work)

TMG Chicago; Indiana; Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health benefits

~ 10 Company Paid Holidays

~ 401(k) retirement plan with company;

~ Tuition reimbursement

~ Employee Assistance Program

Job summary

HFO Chicago is seeking an adventurous Field Service Technician to travel to customer facilities across Indiana and Illinois to install, repair, and maintain Haas CNC machine tools. You will diagnose mechanical and electrical issues, document service actions, and provide after-sales technical support and training.

A company vehicle is provided and on-site work is common. Reporting to the Service Manager, the role requires lifting up to 50 lbs, strong problem-solving skills, and willingness to

Qualifications

• Strong mechanical and electrical proficiency to troubleshoot and repair CNC equipment.
• Willingness to travel to customer facilities and work from a company-provided vehicle.
• Ability to document service activity accurately for office and customer records.
• Training in CNC repair and Haas equipment is provided with factory certification within the first year.
• Familiarity with basic software like Microsoft Office is a plus.

Responsibilities

• Travel to customer sites to install, repair, and maintain Haas CNC machine tools.
• Diagnose mechanical/electrical issues using manuals and vendor resources.
• Document status of repairs and installations accurately for customers and office.
• Promote preventative maintenance and provide after-sales technical support and training.
• Complete on-boarding training with Haas equipment and obtain factory certification within the first year.
• Be able to lift up to 50 lbs and work in industrial environments.

Skills

Mechanical proficiency

Electrical proficiency

Troubleshooting

Documentation

Customer support

Education

CNC repair training

Tools

MS Office

Laptop usage

Vendor resources access

Job description

one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage by improving productivity.

With over 20 years of experience supporting the metalworking community of Northern Illinois and Indiana, HFO Chicago is the exclusive distributor for Haas CNC machine tools and rotary products. 5-axis universal machining centers, vertical machining centers, horizontal machining centers, CNC lathes, CNC mills, rotary tables and 5C collet indexers. We are currently seeking an adventurous and diligent Field Service Technician. one of the largest machine tool distribution networks in North America.

This role does require travel to our customer facilities. We provide a company vehicle and all gas expenses on behalf of the company are paid for.

• The CNC Technician needs to have strong mechanical and electrical proficiency, to be able to troubleshoot and repair CNC equipment.
• This position reports directly to the Service Manager.
• Traveling to customer sites to install, fix, repair and maintain machine tool equipment and controls for customer’s organizations (Company provided vehicle & gas for travel paid for by the company).
• Using on-line technical documents, manuals and vendor resources to research machine issues.
• Ensuring accurate documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation.
• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.
• Training in CNC repair and Haas equipment is part of the on-boarding process, with factory certification within the first year.
• The duties listed above are intended only as illustration of the various types of work that may be performed. Demonstrated ability in mechanical/electrical repair or engineering desired. CNC Repair background a plus.
• Software experience, like Microsoft office, is a plus (this position does require the use of a laptop, smart phone and various software applications).
• The CNC Technician must be able to meet the physical requirements of the job, regularly lifting 40-50 pounds.
• This position requires flexible hours and frequent travel and driving throughout a regional territory. You will be dispatched each day from your home, and the travel to customer’s sites to work.
• Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance.

• ~10 Company Paid Holidays
• ~401(k) retirement plan with company contribution
• ~ Tuition reimbursement
• ~ Employee Assistance Program

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.
• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand–eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.