CNC Field Service Technician

Morris Group, Inc.; Gainesville (FL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive starting salary

Zero-premium medical plan

401(k) retirement plan with company contribution

Tuition reimbursement

Employee Assistance Program

Job summary

Morris Group, Inc. is seeking a Field Service Technician based in Gainesville, Florida. This role involves traveling to customer sites for installation, repair, and maintenance of CNC machine tools. A strong focus on customer satisfaction and technical expertise in CNC machinery is essential.

The successful candidate will possess at least five years of experience in CNC machine repair, excellent communication skills, and the ability to interpret technical documents. Competitive salary and comprehensive benefits are offered.

Qualifications

• Five years’ experience with CNC machine repair.
• Ability to read and interpret drawings and schematics.
• Excellent technical, communication, and presentation skills.

Responsibilities

• Traveling to customer sites to install, troubleshoot, and maintain machine tool equipment.
• Ensuring proper documentation is completed regarding status and repairs.
• Promoting and performing preventative maintenance on customer equipment.

Skills

CNC machine repair

Technical communication

Microsoft Office Suite

Job description

Join a USA Today Top Workplace! Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufacturers of precision machined parts in the United States. Our mission is to help manufacturers maintain a competitive advantage in the world economy by improving productivity.

Morris South is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in the southeast U.S. We serve manufacturers in Alabama, Arkansas, Georgia, Mississippi, North Carolina, South Carolina, Tennessee, and Virginia. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Summary of Responsibility

The Field Service Technician is responsible for the installation, repair, and maintenance of machine tool equipment, controls (Fanuc, Siemens, etc.) and other components purchased by customers. This position works independently to ensure the highest level of quality and customer service satisfaction.

What You Will Contribute

• Traveling to customer sites to install, troubleshoot, repair, and maintain all machine tool equipment and controls for customer organizations.
• Utilizing machine tool manuals, technical documents, internal and vendor resources to research machine issues.
• Ensuring proper documentation is completed and submitted to office and customer in regards to status of machine issues, repairs, and installation.
• Promoting and performing preventative maintenance on customer machine tool equipment and conducting after-sales technical support and training.
• Possessing and maintaining an in-depth knowledge of machine tool industry and product lines represented by the company.

Other Function

Perform related duties as required.

The duties listed above are intended only as an illustration of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies

• Five years’ experience with CNC machine repair.
• Experience with Microsoft Office Suite and other business programs as required.
• Ability to read and interpret drawings and schematics is required.
• Excellent technical, communication, and presentation skills are necessary.
• Must be able to meet the physical requirements of the job including flexible hours and frequent travel and driving throughout a regional territory.

What’s in it for You

• Competitive starting salary.
• Market competitive comprehensive health benefits including a zero‑premium medical plan, vision, dental, and company paid life insurance.
• 3+ weeks’ vacation to start.
• 10 company paid holidays.
• 401(k) retirement plan with company contribution.
• Tuition reimbursement.
• Employee appreciation events and perks.
• Employee Assistance Program.

Mental and Physical Requirements

• Must be highly mobile, able to access all areas of the premises.
• Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
• Ability to sit for prolonged periods of time.
• Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
• Ability to frequently use hands and arms.
• Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
• Ability to work responsibly and professionally in dynamic job sites that may involve tight timelines, changing priorities, and interaction with customers and team members.

Safety‑Sensitive Positions

• Ability to stand, walk, bend, kneel, crouch, climb, and reach for extended periods while servicing equipment.
• Ability to work in tight spaces or awkward positions, including accessing equipment interiors and elevated areas.
• Strong hand‑eye coordination and fine motor skills required for precise electrical, mechanical, and diagnostic work.
• Ability to work in industrial environments, with exposure to noise, lubricants, coolants, metal chips, and other manufacturing conditions, while consistently wearing required personal protective equipment (PPE).

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Requisition #1745C, Atlanta GA