CNC Field Service Engineer

Software Placement Group, SPG; Cincinnati (OH); On-site; USD 90,000 - 120,000; Full time

Job summary

Software Placement Group (SPG) is seeking a CNC Field Service Engineer to install, troubleshoot, and maintain CNC machine tools at customer sites nationwide. You will perform installation, leveling, geometry checks, and diagnose mechanical, electrical, hydraulic, and control issues.

Travel 100% on weekdays with strong customer focus. Requirements include a Bachelor’s in Mechatronics/EE/ME/IE (or equivalent), 5+ years in CNC maintenance, and deep PLC/FANUC experience, with excellent communication

Qualifications

• Bachelor's degree in a related field or equivalent hands-on experience.
• 5+ years of CNC machine tool maintenance and service experience (electrical & mechanical).
• 5+ years of remote technical support within the machine tool industry.
• Proven experience installing and servicing machining centers, including leveling and geometric alignment.
• Strong knowledge of PLC programming and troubleshooting.
• Experience with CNC control systems, including FANUC controls.
• Solid understanding of power circuits and industrial electrical systems.
• Excellent troubleshooting, communication, and customer service skills.
• Ability to travel extensively (100% on weekdays) and work independently in the field.

Responsibilities

• Install new CNC machine tool systems at customer sites, including all options and accessories.
• Perform machine leveling, geometry checks, and final adjustments for peak performance.
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application issues.
• Identify root causes and recommend corrective actions including repairs or replacements.
• Provide on-site and remote technical support via phone, email, and other channels.
• Support customers, distributors, and internal teams with technical guidance and problem resolution.
• Provide customer training and assist with project coordination as needed.
• Provide service support at trade shows and company events when required.
• Maintain detailed service documentation and reporting.
• Travel extensively (100%) including overnights and weekend travel.

Skills

CNC maintenance

Field service

PLC programming

FANUC controls

Electrical systems

Mechanical engineering

Remote technical support

Education

Bachelor's degree in Mechatronics/EE/ME/IE

Tools

PLC programming tools

Diagnostic equipment

Job description

Location: Chicago, IL (position may be based anywhere East of the Mississippi, with preference for candidates within an hour of an airport and/or in IL, TN, KY, AL, or OH) | Schedule: Full-time, field-based with extensive travel

Overview

An established manufacturer of CNC machine tools is seeking a CNC Field Service Engineer to provide installation, troubleshooting, repair, and maintenance support for CNC machine tools at customer facilities nationwide. This role is critical to ensuring optimal machine performance and delivering an exceptional customer experience, and calls for strong electrical and mechanical expertise, advanced diagnostic skills, and a customer-first mindset. This position reports to the CNC Field Service Manager.

What you'll do

• Install new CNC machine tool systems at customer sites, including all options and accessories
• Perform machine leveling, geometry checks, and final adjustments to ensure peak performance
• Diagnose and troubleshoot mechanical, electrical, hydraulic, pneumatic, and application-related issues
• Identify root causes and recommend corrective actions including repair or replacement solutions
• Provide on-site and remote technical support via phone, email, and other communication channels
• Support customers, distributors, and internal teams with technical guidance and problem resolution
• Provide customer training and assist with project coordination as needed
• Provide service support at trade shows and company events when required
• Maintain detailed service documentation and reporting
• Travel extensively (100%) including overnights and occasional weekend travel
• Perform other duties as needed

Required qualifications

• Bachelor's degree in Mechatronics, Electrical Engineering, Mechanical Engineering, Industrial Engineering, or related field - or equivalent hands-on experience
• 5+ years of experience in CNC machine tool maintenance and service (electrical and mechanical)
• 5+ years of experience providing remote technical support within the machine tool industry
• Proven experience installing and servicing machining centers, including leveling and geometric alignment
• Strong knowledge of PLC programming and troubleshooting
• Experience with CNC control systems, including FANUC controls
• Solid understanding of power circuits and industrial electrical systems
• Excellent troubleshooting, communication, and customer service skills
• Ability to travel extensively (100% during weekdays) and work independently in the field

Why this role

This position is critical to ensuring optimal machine performance and delivering an exceptional customer experience, offering the chance to apply strong electrical and mechanical expertise and advanced diagnostic skills in the field.