CNB Bank, Collections Specialist

CNB Bank; South Bethany (PA, DE); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Collections Specialist to join their team. This role involves collaborating with borrowers to collect payments on delinquent loans while ensuring accuracy and attention to detail. The ideal candidate will possess strong communication skills and a willingness to embrace technology for efficiency. Opportunities for professional development and advancement are available, making this position a great fit for those looking to grow within the banking sector. Join a company that values collaboration and community engagement, and be part of a supportive work environment.

Benefits

Medical, Dental, Vision & Life Insurance

401K with company match

Paid Time Off & Holidays

Employee Assistance & Wellness Programs

Gradifi Student Loan Paydown

Rewards & Recognition Programs

Qualifications

• High school diploma or GED required; related experience preferred.
• Ability to read, comprehend, and interpret documents effectively.

Responsibilities

• Collaborates with borrowers to acquire payment on delinquent loans.
• Records information about customer status and collection efforts.

Skills

Communication Skills

Digital Literacy

Problem Solving

Mathematical Skills

Education

High School Diploma or GED

Related Experience

Secondary Education

Tools

Microsoft Office

Core System

Job description

Collections Specialist collaborates with borrowers to achieve the primary objective of acquiring payment on delinquent loans. Makes determinations based on customer contact as to collectability of loans and recommends appropriate additional collection steps to the collections manager.

FOCUS ON ACCURACY AND ATTENTION TO DETAIL

Contacts borrowers by telephone and/or mail to determine the reason for delinquency. Makes attempts to collect payment and records information about the status of the customer and collection efforts in appropriate collection software. Works with the manager to determine vital collection actions, such as charge-off, repossession, and foreclosure. Supervises collection processes, both internally and with external agents, such as attorneys, to ensure timely action is taken and arranges the resale of foreclosed and repossessed assets. Analyzes assets to determine if repairs are vital and arranges for said repairs. Assists in dealer floor plan audits, credit reporting disputes, bankruptcy petitions, judgments, and settlements.

FOSTER OUR CULTURE

Greets coworkers pleasantly and engages in welcoming and constructive conversations. Promotes open and direct communication, focusing on finding solutions to meet the needs of clients and peers. Seeks opportunities to support volunteerism in local community events, increase the bank's outreach, and foster new business.

EMBRACE TECHNOLOGY AND CHANGE

Possesses and displays an optimistic approach in managing and embracing change. Continually evaluates processes and procedures to effectively use technology for efficiencies and accuracy.

PROMOTE POSITIVE ATTITUDES AND COLLABORATION

Displays a positive attitude in managing change, working, and communicating with others. Works collaboratively with co-workers, lenders, attorneys, relators, contractors, county offices, and utility companies in the collection process. Provides timely and crucial communication to the team.

SEEK PROFESSIONAL DEVELOPMENT OPPORTUNITIES

Takes advantage of development opportunities by enrolling in webinars and bank-offered courses to build knowledge of departmental processes. As knowledge and experience grow, there are opportunities for advancement to a Collection Specialist II once the employee possesses the necessary knowledge and skills to successfully complete a foreclosure. Training tracks are crafted to help understand how the job impacts other areas of the bank, provide tools for effective conversations, and ensure success in new roles. Annual, job-specific training opportunities are available, and some travel may be required.

Requirements

QUALIFICATIONS, EDUCATION, AND EXPERIENCE

High school diploma or GED required; related experience and secondary education preferred. A background screening will be conducted.

LANGUAGE SKILLS: Ability to read, comprehend, and interpret documents. Professional communication and interpersonal skills to write and speak effectively with clients and employees. Ability to communicate directly and effectively with clients.

TECHNOLOGY SKILLS: Ability to utilize telephone systems and demonstrate good digital literacy, including email, internet, and intranet use. Willingness to learn Core system, Microsoft Office, and other relevant computer programs.

MATHEMATICAL SKILLS: Ability to perform basic math operations and interpret data through graphs.

REASONING ABILITY: Ability to understand and carry out instructions, and solve problems involving multiple variables in standard situations.

PHYSICAL DEMANDS AND WORK ENVIRONMENT: Typical office environment with moderate noise, involving use of computers, phones, and printers. Attendance at seminars or training sessions is expected when necessary.

BENEFITS

• Medical, Dental, Vision & Life Insurance
• 401K with company match and profit-sharing
• Paid Time Off & Holidays
• Leave policies
• Voluntary benefits (Life, Accident, Critical Illness, Hospital Indemnity & Pet)
• Employee Assistance & Wellness Programs
• Special Loan and Deposit Rates
• Gradifi Student Loan Paydown
• Rewards & Recognition Programs and more. Eligibility requirements apply.

Equal Opportunity Statement

CNB Bank is an equal opportunity employer, considering all applicants based on qualifications without regard to sex, race, color, ancestry, religion, national origin, sexual orientation, gender identity, disability, age, marital status, veteran status, or other protected classes. We are committed to diversity and inclusion.

Additional information