CMDB Product Owner (ServiceNow)

Stellantis; Auburn Hills (MI); On-site; USD 120,000 - 150,000; Full time

Job summary

Stellantis is seeking an experienced CMDB Product Owner (ServiceNow) to lead the strategy, governance, and health of our CMDB. The role requires strong leadership, a deep understanding of ServiceNow and ITSM best practices, and at least 5 years of CMDB experience.

The position is based in Auburn Hills, MI and is onsite five days per week at our HQ. You will drive CMDB health, dashboards, and collaboration with IT and business stakeholders worldwide.

Qualifications

• Bachelor's or Master’s in Computer Science, IT or related field.
• Minimum of 5 years' CMDB/CMS management with strategy and metrics.
• Strong knowledge of ServiceNow and CMDB module.
• Experience developing CMDB strategies and governance frameworks.
• Leadership, analytical, and project management skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and in a global team.
• Nice to have: ServiceNow Certification, ITIL.
• Nice to have: ServiceNow Discovery and Service Mapping experience.

Responsibilities

• Develop and implement CMDB strategy, ensuring alignment with ITSM processes.
• Establish and enforce CMDB governance policies and procedures.
• Monitor and maintain CMDB health, ensuring data accuracy and reliability.
• Collaborate with IT and business stakeholders to define CMDB requirements.
• Lead CMDB audits and reconciliation activities to identify discrepancies.
• Provide guidance and training to CMDB users and stakeholders.
• Stay current with CMDB/ITSM trends and best practices.
• Manage CMDB-related projects and initiatives with timely delivery and quality.
• Develop and maintain CMDB dashboards and reports for visibility.

Skills

ServiceNow CMDB

ITSM best practices

Leadership

Governance & policy

Stakeholder collaboration

Analytical thinking

Education

Bachelor's/Master's in CS/IT

Tools

ServiceNow

ServiceNow Discovery

ServiceNow Mapping

Job description

Job Description

We are seeking an experienced CMDB Product Owner (ServiceNow) to lead the strategy, governance, and health of our Configuration Management Database (CMDB). The ideal candidate will have a minimum of 5 years of relevant experience and will be responsible for ensuring the accuracy, completeness, and reliability of the CMDB. This role requires a strategic thinker with strong leadership skills and a deep understanding of ServiceNow and IT Service Management (ITSM) best practices.

Key Responsibilities

• Develop and implement CMDB strategy, ensuring alignment with organizational goals and ITSM processes.
• Establish and enforce CMDB governance policies and procedures.
• Monitor and maintain the health of the CMDB, ensuring data accuracy, completeness, and reliability.
• Collaborate with IT and business stakeholders to define and document CMDB requirements.
• Lead CMDB audits and reconciliation activities to identify and resolve discrepancies.
• Provide guidance and training to CMDB users and stakeholders.
• Stay current with industry trends and best practices related to CMDB and ITSM.
• Manage CMDB-related projects and initiatives, ensuring timely delivery and quality outcomes.
• Develop and maintain CMDB dashboards and reports to provide visibility into CMDB health and performance.

This role is based in Auburn Hills, MI and is required to be on-site in our HQ building 5 days per week.

Basic Qualifications

• Bachelor's or Master's in Computer Science, IT or related field.
• Minimum of 5 years' experience in managing a CMDB / CMS, alongside proven experience defining strategy and success metrics.
• Strong knowledge of ServiceNow platform and CMDB module.
• Proven experience in developing and implementing CMDB strategies and governance frameworks.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and project management abilities.
• Effective communication and interpersonal skills.
• Ability to work independently and collaboratively in a global team environment.
• NICE TO HAVE: Relevant certifications (e.g., ServiceNow Certified Implementation Specialist, ITIL).
• NICE TO HAVE; Experience / certification with ServiceNow Discovery and Service Mapping would be a plus

At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.